FAEReviews of fae.house

I was a fan of the eco fabric and simple but flattering designs from the start, I do think the price point is high for minimal fabric... but when I received them, the quality is amazing and you can understand why. Then, on top of that - you add the AMAZING customer service team (specifically Tallara)... I had a few order issues and she was my go to person from start to finish, she was patient, friendly, understanding and helpful is an absolute understatement! You don't see service like that anymore and she honestly made me love Fae even more! Fae genuinely cares about their quality, reputation and customers!

I ordered a few bathing suits from this company and I like their products a lot. Their return policy and process, however, are so horrendous that I decided to not do business with them anymore. This last time I ordered a bathing suit top only as an extra top for a set I ordered previously. I paid 84 US dollars for it that includes a shipping cost of around 14 US dollars. I tried it on and it was not a flattering look at all so I decided to return it. According to their return policy, they do not offer a refund. Well, that's a bummer but okay, I was going to pick something else. I got the return instructions in the e-mail and as suggested, I went to the post office. I attempted to return this bathing suit top and the post office was going to charge me 38 US dollars. I saw FAE Swim's response to a previous review about how it should cost about $20 US dollars. That is incorrect information. This hassle and inconvenience to be able to return an item that only costs a few dollars more than all the shipping you have to pay for.. Keep in mind, you'll have to pay the $14 sipping cost AGAIN when you pick the item you want to exchange the returned item for. Never again. Seriously! Charge me more but figure out how to handle returns so the customers are not finding themselves frustrated and disappointed. Sadly, I'll have to keep the item I purchased even though I'll never wear it.

Ordered an XS swimsuit based off the sizing chart on the site. It didn’t fit. It cost $20 to ship it to the states, I needed to exchange it for the next size up, so I had to pay $40 to ship it back to them through the post office, got a virtual gift card to reorder a size small then had to pay ANOTHER $20 to ship it back to me, I PAYED $80 FOR SHIPPING IN TOTAL FOR THIS ONE SWIMSUIT. THAT IS UNACCEPTABLE. Will not purchase from them ever again.

Shipping took a week and a half longer that the expected delivery time, with no additional communication for the delay - I had to chase. When items did arrive, they look nothing like what if advertised on the website and the fit is not to size at all. And no returns! In addition, ordering to the UK, just got a £90 duty bill. Definitely won’t be ordering again

I just want to say thank you so much to Fae swimwear and to Tallara Hamilton for helping me! I had purchased 2 items online, only to realise one item was sold out and was available to purchase in error. Tallara had corrected this and looked after me by allowing me to select another item at no extra cost! The update to my order was smooth and was dealt with a lot of care for the customer! I could not be happier! I’m already looking forward to my next purchase. Thank you Fae!

My friend loves their items and wears them almost religiously. I also had a few mishaps with misordering the wrong size or needing to adjust certain items, and their support team was quick to help and address my issues. I am only shopping at FAE for all of my friend's bikini desires.

The stand out of FAE swimmers to other high profiles brands is the quality of the material, you can notice the difference immediately when on. They also have a quick response team. Highly recommend, will be buying again!

The Chat representative was super helpful, and I had a great purchasing experience because of her (Bianca)! I've purchased Fae suits in the past and I absolutely love them!!