I ordered a bikini on the 22nd of December and the suburb of the address processed incorrectly. I have tried countless times to get a hold of their customer service team. Their email is invalid, they won’t respond to DMs on Instagram, they won’t respond on Facebook but will gladly take my money. Please do not buy from here.
Response from FAEJan 6, 2022
Hi Tamara,
We are very disappointed to receive your review as our team received an email from you for the first time on the 5th of January at 11:18am, which we responded very efficiently at 11:52am, followed by an update again at 2:09pm after speaking with the courier company.
If you could please respond to our emails that would be great as we had a resolution for you.
PF
Patrizia F.
My favourite bikinis!
My favourite bikinis!! but also the customer service is amazing! they always reply fast and even gave me once a discount-refund after I’ve already ordered (because I saw the discount only after I already ordered). Super fast delievery...arrived in 4 days from australia to switzerland. I order every year at least once!
KA
Kali
Really poor quality.
Really poor quality.
I bought two pieces and they have already started to rust after 3 months! All the threading is coming out and there is no elastic or stretch in the bottoms. They are so nicely designed so if they were better quality it would've been so much better value for money..
Response from FAESep 5, 2021
Hi Kali,
Thank you for getting in touch. I am so sorry to hear this has occurred.
We pride ourselves in the quality of our swimwear and it sounds like there may be a fault in the swimwear you have received. Could you please contact our team at [email protected] as we would love to chat with you further and organise a replacement?
Xx
ST
St
Won't be buying again, quality just isn't the same anymore. Constant low stock means sizes are hard to get.
I purchased a Fae swimsuit years ago and it was amazing. The material was so soft and supportive, I got so many compliments- and definitely sent them a lot of customers! The bikini lasted me a couple of years, even travelling a lot, which blew me away.
But, they became super popular and the quality and durability has dropped significantly. Apparently they still use econyl, but it feels very different to my original bikini- it's rougher to the touch and less elasticated. It doesn't sit as comfortably or nicely. The colour bled a little from the top, and by the time I sent it back they were out of my size and had no plans of getting a matching top back in, so now I just have a random bikini bottom and no matching top.
Stock seems to be an ongoing issue for them, I waited months for a matching bikini SET to be in stock.
I wish I had bought a few the first time I purchased years ago, but I won't be buying again.
Sorry Fae, I loved the business, the quality and the cuts were so amazing! And loved supporting an Australian small business, but it's not the same as it was.
Response from FAEApr 21, 2021
Hi Stephanie,
Thank you so much for taking the time to leave a review.
Unfortunately your purchase did experience a slight colour bleed, however this was not something we had experienced before and as mentioned was only something we may possibly see if the care instructions weren’t followed correctly as when warm washed there is a small possibility that colour can run.
As your purchase was made in October and faulty item received 6 months later in April, unfortunately we had sold out of the original top however did have 2 tops available which were suggested as they matched your current bottoms however these were not suitable.
We remain a sustainable brand using Econyl - 100% regenerated polyamide fibre from post consumer materials, we pride ourselves in quality and are disappointed to hear you are unsatisfied.
We would love to chat with you further as we would hate to lose you as a customer; please contact our team at [email protected]
Xx
SA
Sam
Great Bikini
Very beautiful high-quality bikini with a flattering cut. The delivery was also very fast and the sizes are exactly as indicated in their size chart.
Response from FAENov 9, 2020
Hey Sam,
Thank you so much for taking the time to leave us a review, we are so glad that you love FAE.
We really appreciate you sharing your experience with us and other customers, thank you for your kind words. Xx
ME
Marie E.
I purchased a one piece bathing suit…
I purchased a one piece bathing suit last year. Came promptly and is great quality and fit. Very important as returning to AUS from US can be $$$
Response from FAENov 9, 2020
Hi Marie,
We are so happy to hear you loved your order.
XX
MI
Mirabella
You don’t get what you see in online shop
I got my swimwear top with totally different bold and mat V in front instead small and elegant as on pictures was. Sadly there is no option here to add photo here to prevent other ppl buying this swimwear.
Response from FAESep 11, 2020
Hi Mirabella,
We are so sorry you feel that way, The product images on our website are of the exact product.
Would you mind emailing us at [email protected] to discuss further?
Kindest Regards,
The FAE Team xx
PG
Penny G.
Disappointed
For the price ($145usd) i'm very disappointed. I've worn my set 3 times and the elastic on the shoulder straps is already wearing out!- I thought i paid for a premium product/ eco fabric.
I bought small bottoms which are so low and so wide its barely touching my hips. Theres no way i would be able to size down they would just fall off. Just a shame.
Response from FAEAug 30, 2020
Hi Penny,
We are so sorry to hear there is an issue with your purchase. Would you mind contacting us at [email protected] please as we would love to chat to you about this?
In regards to sizing our team is always more than happy to assist with any questions prior to purchase, we have an online chat available on our website and can match you up against our size guide as well as recommending suitable sizes based on design and fit.
Looking forward to hearing from you.
The FAE Team xx
