FAEReviews of fae.house

3.290 reviews
Clothing & Underwear

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FAE

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About FAE

Timeless swimwear for those who aren't afraid to show some skin ⚡️

FAE (fae.house) has 90 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: fae.house
Website: fae.house
Category: Clothing & Underwear
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 87% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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FAE reviews

90 approved reviews, newest moderated first

Anna J.
Aug 10, 2020
Absolute favourite bikinis
FAE is hands down my favourite bikini brand. The chat service on their website is super helpful and they helped me to pick out the cutest bikinis to suit my body type. The checkout and delivery process was easy and quick, and when my bikinis arrived I was so happy with the quality and fit - I practically live in them now. Couldn’t recommend more highly. Thanks FAE xx
Response from FAEAug 18, 2020
Hey Anna, Thank you so much for taking the time to leave your review. We are so glad to hear you love your order! Xx
MH P.
Jul 2, 2020
Wow have I been fooled
The sizes do not match at all the size chart provided. Also, the quality is very very cheap and the design is not the same as presented on the website. From what I understand I cannot get a refund...very disappointing 😕
Response from FAEAug 18, 2020
Hey there, I'm so sorry to hear you are disappointed with your order. We do inform our customers online that our sizing runs small and we always recommend to size up, we also have a customer service email and chat team available to help you at any time with sizing. Our swimwear is evaluated as high quality and made from 100% regenerated polyamide fibre produced in Italy, all photographs on our website are of the exact product available to customers. If you find your bikini isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear. If you would like to contact our customer service to discuss this further please reach out to [email protected] as we would love to still have you as a customer. Xx
Peter B.
Jun 2, 2020
Great Experience with FAE!
Great experience with purchasing a gift for my girlfriend from FAE. I spoke to the team via chat on the website who were extremely helpful with size and style suggestions. My girlfriend absolutely loved her gift, would highly recommend!
Response from FAEAug 18, 2020
Hi Peter, Thanks for taking the time to leave your feedback. We are glad to here our customer service team was able to help you and that your purchase was a success! Xx
Aishah S.
May 22, 2020
Two month delivery, no refunds
My order was intended as a gift and was delivered 2 months late. No return possible despite late delivery. After 3 emails and a message on facebook I got a response. All in all not a nice experience.
Response from FAEAug 18, 2020
Hi Aishah, I'm so sorry to hear this has happened to you. If you would like to contact our customer service to discuss this further please reach out to [email protected] as we would love to still have you as a customer. Xx
Marta
May 22, 2020
¡¡¡LADRONES!!!
LADRONES!!!!!! Hice mi pedido el día 21 de marzo, estamos a día 21 de mayo y todavía no lo he recibido. Me pongo en contacto con ellos y solo recibo excusas. Me parece una verguenza que, después de pagar 78,09€ me tengan esperando dos meses y solo sepan darme excusas. QUIERO MI DINERO DE VUELTA. Les he mandado un tercer correo electrónico pidiéndoles un reembolso de mi dinero, por no haber recibido el pedido y NO ME RESPONDEN. Son unos LADRONES. Me parece una autentica verguenza. DECEPCIONADÍSIMA.
Healthlocity
May 16, 2020
M Vada Bottoms fit like XS
The Medium Vada Bottoms fit like an Extra Small. No refunds. For an exchange the shipping alone would be $30-$40. Not a fan... Unfollowing on all social media.
Response from FAEAug 18, 2020
Hey there, I'm so sorry to hear you are disappointed. We do inform our customers online that our sizing runs small and we always recommend to size up, we also have a customer service email and chat team available to help you at any time with sizing enquiries. If you find your bikini isn't fitting quite right, we are more then happy to do an exchange by issuing you a store credit to the value of your swimwear however return shipping is at the customer's cost. If you would like to contact our customer service to discuss this further please reach out to [email protected] as we would love to still have you as a customer.
Denise M.
Jan 10, 2020
Favourite bikini
Favourite bikini - great quality, arrived on time. Budget for the import tax is in the UK!
Response from FAEJan 10, 2020
Hi Denise, Thanks for taking the time to leave your feedback. We hope you enjoy your FAE. The FAE team x
Sarah
Dec 30, 2019
Great quality and style
For the quality and style of this swimwear, I think it is very competitively priced. I ordered the gypsy top and the goi bottom, both size small, and found these fit true to size and are very flattering as long as you are comfortable showing off your bum. ;) The fabric feels very luxe and I love that it is eco friendly. Will definitely return for more suits!
Response from FAEJan 10, 2020
Thank you so much for your kinds words Sarah, we appreciate you taking the time to leave us a review. Love always, The FAE team x

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