Alice
Mixed feelings...
Mixed feelings... I received my order super quick (and I live in Switzerland), which I loved. BUT, the sizing is so off.. I sized up (usually XS, also checked their sizing chart), because I hate when a bikini is too tight/too low waisted/etc. Still, the S bottoms are TINY - tight, low, basically have to be pulled all the way into my butt to fit! I love small bikinis, but only when they're designed that way, not because of improper fitting. Also, I got this nice sunshine yellow color, but in real life it's more mustard and dull. On their website they note that they photograph with film which can change the colors in the photos.. Ok, cool, but maybe take photos that actually show the colors properly? Isn't the point of photos to show the product as best possible... Before ordering, I didn't realize that they didn't offer refunds, only exchanges, which I think is strange and quite shady to be honest. I'm going to exchange the two items I got that weren't on sale. Hopefully it goes well.
Response from FAEFeb 5, 2019
Hi Alice, Thanks for taking the time to leave us a review. We are sorry to hear about your issues with sizing, please email our customer service team ([email protected]) if would like to return any non sale items for a store credit or if you have any questions about our returns policy, we would love to help you! Our sizing does run small so we do point this out on our website in our size guide https://www.fae.house/pages/size-guide. We also apologise for the colour you received which wasn't what you were expecting, unfortunately edited photos can make colours look different to how they appear in person, but as we stated above you are more than welcome to return any non sale items for a store credit. Thank you. Kind regards, FAE xx