Timeless swimwear for those who aren't afraid to show some skin ⚡️
FAE (fae.house) has 90 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Ebony G.
Best material and shape. Love these swimsuits ❤️
Response from FAEJan 27, 2023
Hi Ebony! Our material is of the highest quality, lovingly sourced from Italy :) Only the best! Thank you for being a loyal customer Lots of Love FAE XX
Natasha
The bikinis are the best quality I have ever bought! Highly recommend xxx
Response from FAEJan 27, 2023
Hi Natasha! They truly are the best, glad you feel the same way. Kind regards, FAE XXXX
FlorendaTolley
Unfortunately, my experience with FAE has been extremely costly and disappointing. I purchased two sets of swimwear from them. One set was fine, but the "Ivory" set, I wore in the water for 15 minutes, and straightaway, myself and others noticed the yellowing of the fabric and a very dirty appearance when the fabric is wet. It looked terrible. I would not wear them again, as everyone else noticed their poor appearance of them when wet. I notified FAE via email, to which their response was extremely disappointing. They informed me that due to the product being worn, they cannot accept or exchange it (for another colour), as this is what I requested. They offered me a 30% discount on a new purchase. So that would be an extra $129.50 on top of the original $185.00 spent to replace the discoloured swimwear. Not exactly a fair trade. I understand the return/exchange policy as it has been worn. But how was I to know that the swimwear would discolour and have a dirty appearance in the water, without wearing it into the water? So all in all, their product is falsely advertised, and when I tried to address this on email with them, realistically, I purchased swimwear for $185.00 AUD that I have worn once, and will now throw in the bin. A dishonest product and service sadly.
Response from FAEJan 27, 2023
Hi Florenda! We are truly sorry you have had this experience. We pride ourselves on our premium quality and high levels of customer service and I am so sorry you feel this hasn't been true for you. We have discussed this via detailed email correspondence already. I am sorry that was unsatisfactory for you. As you mentioned, one set was absolutely fine. Due to the fact the swimwear had already been worn, it is immediately ineligible for resale. If the item had been faulty in any way we would have been extremely happy to refund you the whole cost of the bikini and replace it with another or another product entirely but not in the case of a change of heart after wear. Ivory is off-white by definition so it has been accurately advertised also. If this issue had been repeatedly brought to our attention it would absolutely be something we would investigate further, however sadly this is simply an isolated incident. Buyers are made very aware of our policies and procedures repeatedly on our website, and in our email correspondence we also clearly discussed how this has been followed in this case also. We kindly offered the 30% discount on a future purchase as a gift due to the fact you were disappointed with your decision of bikini and we take customer satisfaction very seriously. Once again, I offer my sincere apologies you are dissatisfied, please reach out if you wish to discuss this further. Have a lovely day Kind regards, FAE XXX
Georgia
Absolutely love my new purchase from Fae. I ordered the Honey Verde & Birdie Verde and they are amazing quality and the colour is perfect. I will definitely be ordering more styles from here :)
Response from FAEJan 27, 2023
Hi Georgia! Thank you so much for your very kind review. We are thrilled you're enjoying your FAE bikinis! Kindest regards, FAE xx
R P.
They still haven’t shipped my swimwear it’s been two weeks and they don’t respond to emails.
Alice R.
I am disappointed with the products. They doesn't look like the images.
Response from FAEMar 28, 2022
Hi Alice, we're disappointed to hear you are unhappy with our product. We'd love to find a resolution as perhaps a different cut or colour would be more suitable. Please contact us on [email protected] and our team will be more than happy to assist you xx
Liz
I purchased four bikinis from this company, two light colors and two dark colors. For one thing, the quality was not great but they looked cute so I gave them the benefit of the doubt. When it came time to wash, I separated them out (as one does) to soak in cold water in the sink after the first time wearing them. I also followed their specific wash instructions, so I was sure it was fine. The colors bled horribly, ruining one bikini. I reached out to clarify as I was super confused and had NEVER had this happen with swimwear before. The rep, Tallara, was sooo petty and rude I couldn’t believe it. Never have I had such mean girl customer service. She blamed it on me and found every excuse under the sun DESPITE ME FOLLOWING THEIR INSTRUCTIONS. I was literally told to buy another color?? $400 on bikinis and I will never ever buy from this brand again. I ended up wearing the other colors a few times, hand washed them in the sink, and the underwire popped out from one of the tops after maybe three wears. Please spend money literally anywhere else. Update: they had me reach out to them and instead of apologizing for how unnecessarily rude they were and believing my experience they made excuses and continued to find ways to blame me while pushing me to spend more $$ on their products. 0/5 stars Update: to put their reply in context, I followed their washing instructions exactly. Such bad business practice.
Response from FAEFeb 23, 2022
Hi Liz, As mentioned, we don’t believe the issue was a fabric or manufacturing fault and the issue only unfortunately occurred due to the colours being mixed together when washed and not separated. A 50% discount code was offered as a good will gesture, this code was no longer active due to the incident being almost 4 years ago however as communicated we were happy to reinstate this for you - there was no push to spend more money on products just a renewed gesture. Regards, The FAE Team
g S.
I bought 4 swimsuits from them. They still haven’t shipped my swimwear it’s been two weeks and they don’t respond to emails. So disappointing. Not sure I would order again.
Response from FAEFeb 20, 2022
Hi Adil, Thank you for getting in touch. We received your email after hours on Thursday evening, unfortunately our customer service team was out of the office on Friday followed by the weekend office closure. Your email was responded to this morning once the office re-opened as a priority prior to 9am. The delay in your order being dispatched was due to pre-order items being purchased. Please let me know if you have not received our email as we hate to hear you are unsatisfied. X
