Rita P.
Horrible experience with FAE
Horrible experience with FAE. As I said in my last review the quality of the bikini was very poor and even the colour of the top and bottom didn’t match. So I returned the bikini and they received but the problem continued. They said they have refunded me the money, but they haven’t. I have exchanged mails with Fae customer support and my bank…this all process has taken more than a month and if you can imagine my patience is at the lowest point….and still no refund. We’re talking about 94,60€ that Fae needs to refund me. But still nothing! It’s not admissible!! I can only say : horrible in all aspects!!!!!
Response from FAESep 23, 2024
Hi Rita, We’re very sorry to hear about your continued frustration. As per our records, we responded promptly to your emails and processed your refund. We also have proof of the remittance. Unfortunately, the delay you’ve experienced appears to be due to an issue with your bank, which is unfortunately beyond our control. We understand how frustrating this must be, and we appreciate your patience as we worked with you to resolve the matter. Please reach out to your bank again, as they should be able to confirm the refund on their end. We’ve done everything we can from our side to ensure this is resolved and would be happy to assist further if needed. Thanks, The FAE team x