Faceless.video Reviews | Read Customer Reviews of faceless.video

Faceless.video Reviews | Read Customer Reviews of faceless.video

Faceless.video reviews

27 approved reviews, newest moderated first

City Prime P.
Mar 5, 2025
I subscribed for a free trial and I was…
I subscribed for a free trial and I was charged immediately for a year then two weeks later they tried to take double the amount from my account again! Thank god my bank realised something was not right and blocked the charge. I requested a refund and was told I subscribed for one year even though I showed the proof they charged me while I was on a free trial. They are scams I would stay away from them!
Response from Faceless.videoApr 15, 2026
Hi, we’re sorry this happened. I looked into your case and there was a mix-up: two plans were created — one with a free trial and one without. One of these may have been created accidentally based on the situation you described, which is why it felt like you were charged during the trial. We understand how that would be confusing, both on your end and for our support team. We’ve since retrained our staff to help prevent issues like this going forward. We’re happy to issue a full refund. Just email us at [email protected] and we’ll take care of it right away.
Report
Fonso
Mar 5, 2025
I canceled my subscription before the…
I canceled my subscription before the renewal date and submitted a refund request, but I was still charged. Despite canceling, the company continued to post videos from my account without my consent. Instead of issuing a refund, they force you to continue using the service and will take your money regardless. I contacted their support multiple times, but the issue has not been resolved, nor have I received a refund. I am now providing documentation of my cancellation and refund request to support my dispute. Very disappointed with the lack of response and resolution. They will just take your money and not honor any cancellations.
Response from Faceless.videoApr 15, 2026
Hi Fonso, we’re sorry to hear about your experience. We recently experienced a wave of fraudulent activity on our site that impacted our refund system. The issue has largely been resolved, and we’re continuing to address any remaining cases. This is not the experience we aim to provide, and we apologize for the frustration caused. Please reach out to our support team at [email protected] and mention you’re Fonso from Trustpilot, and we’ll get this resolved for you as quickly as possible.
Report
anas K.
Jan 27, 2025
YouTube Account got terminated
Today, YouTube deleted my account just because of these AI videos.
Response from Faceless.videoApr 15, 2026
Hi, we’re sorry to hear about your experience. We send all users a guide with best practices for posting and content to help avoid issues like this. We’re happy to help you review what may have happened and assist with any issues, feel free to reach out to our support team at [email protected] and we’ll take a closer look.
Report