Shannon W.
Great dishes, poor communication and delivery
I’ve used Fable dishes before and absolutely love the quality, which is why I decided to splurge and order a full set on July 8 to completely replace all of my old dinnerware. Because I was getting rid of my old dishes, I was incredibly careful to only order items explicitly listed as "in stock"--I intentionally avoided any backordered items because I needed them right away.It has now been over 5 weeks (August 15), and today I opened a box to find only salad plates. No dinner plates, no bowls. Fable split my shipment without any warning or communication about the split. Customer service told me this shipment was all arriving, and said these were on back-order even though that is not what it said when I purchased. I am now stuck with no dishes except salad plates. It's incredibly disappointing that a premium brand with great products has such deceptive stock tracking and subpar communication. I just want the rest of the set I paid for over a month ago, or at least have a sense when it would come. I wouldn't have ordered online if I had been aware it would be this delayed. Order #249120
Response from fable.comAug 17, 2026
Hey Shannon, I'm sorry. Ordering a full set to replace everything you own and opening the box to find salad plates isn't the unboxing we want anyone to have, and five weeks without an update on the rest makes it worse. I'm looking into what happened on our end — both why your order was split without a word to you, and what those items showed as available when you placed the order on July 8. I don't want to give you a guess on either until I have the real answer. We're working on getting the rest of your set out as quickly as we can, and I'll come back to you the moment I know more. If there's anything you want to add in the meantime, email me directly at [email protected]. I'd like to make this right.