Candace N.
Love the product, shipping very delayed and no communication
Love the product, but it took a long time to receive my full order, and there was zero communication about delay or reason for delay until we reached out to inquire where the other half of our missing order was. Recommend more proactive notice of delays in order.
Response from fable.comAug 15, 2026
Thank you for this — for the kind words about the pieces, and for telling us where we fell short. You shouldn't have had to ask where the rest of your order was. Split shipments happen; going quiet about one doesn't have to, and that part is on us. Communication like this is something we're actively building out right now; grouping orders into batches so we can send automated updates the moment a delay happens, rather than leaving people to wonder. It's ongoing work, and your experience is a clear sign we're not there yet. We'll keep at it. The deeper fix is simpler: not running short in the first place. That's the one we're working hardest on. We're glad the pieces themselves found their place with you. Thanks for giving us the chance to do the rest of it better. - Joe ([email protected])