fable.comReviews of fable.com

The first time I ordered a set i realized i didn't like the shape of the bowls so i exchanged them and it was a super seamless process!. That flexibility on ordering online really made me trust the company. Also, the plates are just beautiful - a creamy off white with a warm minimal look. If i absolutely had to offer a critique it would be that the plates are on the thinner side. I purchased them on their 30% off sale and feel they are worth the purchase!

The order process, shipping and delivery was great. The product is beautiful I ordered the white speckled mugs (my first fable purchase). Only feedback would be is I would like larger mugs as I like really big lattes. The handle is slightly awkward to hold maybe too circular vs oval and elongated like your hand shape when holding it.

Love my dishes, but the process was not ideal. When I placed my order, 3 out of 5 items were in stock, and the other 2 would be in about 2 weeks. I selected to receive items as they were available. After over a week, I reached out to ask why nothing had shipped yet. I was told there was a glitch causing my entire order to ship together. When I asked if this could change and I could have the main part of my order right away I was told this couldn’t be done and that the shipping date was “just around the corner”. A few days later I get an email that my bowls have been delayed. No date given, just that they were delayed. Then I reached out to confirm when my shipping date would change to and request that my original items be shipped now. I was assured that nothing had changed and my items were still on track for the same date. Again using the words that it’s “just around the corner”. When this date came and went, I reached out yet again to ask when my order was coming and was told ooopsie, it will be another month at least. Why wouldn’t they have actually looked into this the last time I emailed?? Their email response here was downright rude and condescending, so I asked to me escalated to a manager who also told me nothing could be done. After many more emails, I was eventually offered some free random sized items that weren’t very helpful, but I was told they had zero dinner plates or pasta bowls in stock in the entire company and this was all they could to do help me when I actually needed these dishes. So they eventually did something to try to rectify the situation, but it was only after I pressed them many many times for answers, and received no accountability for leaving me without any dishes or providing me with accurate ETA’s. Love the product now that I finally have it, but the service was to the point of being offensive at times repeating my own words back to me in quotations like I was being mocked.

I love the dishes themselves! I was slightly disheartened by how long it took my order to arrive (and one of the dishes was broken), but that’s to be expected when they are hand-crafted and shipped. I love using them though!

Hi Joe, The process was horrible. Your website to set up the order was difficult. It took me over an hour to set up my account and the website also timed out. Other people who were purchasing your products for the couple getting married also had difficulty. Once I got the order placed on June 24, 2026, the items ordered didn't arrive to the end user until Aug. 26- 3 days before the wedding and over 2 months since the order was placed. I left a voicemail with your customer service on July 26 and received an email the next day, but all I was promised was an arrival date of Aug. 13 (which did not happen) and a 10% discount on my next purchase. Next purchase? Why would anyone order from your company with such pathetic delivery expectations. And a 10% discount? That doesn't even cover the taxes I paid on the items I purchased. I really hope your company can do better in the future because if a prominent influencer ever experiences what I experienced, your sales will probably drop more than 10%. Kyle

Well it took 4 weeks to ship part of my order. When I order, I expect it to be fullfilled within 1-2 business days and received within a week. There was no updates, no status, no we're sorry. And when I inquired, I was just gaslighted - "oh, we are preparing your order to ship" The glasses are fantastic though. Simple, elegant, and light.

Loved the quality and design of your items . So much that I bought another set for my daughter . I wish you could make larger serving pieces . Oval and deep ones like for pasta , for salads , for fruits , big ones !!! :-)

Excellent customer service and products! Very impressed with the quality of the pro glassware.