fable.comReviews of fable.com

Response from fable.comOct 16, 2026

Hey, thanks for reaching out. I'm really sorry to hear about your experience, and I'd love to dig into what happened here. Our customer support team's average response time is currently under three hours, but regardless of that, we've clearly fallen short in your case, and I'm sorry for that. Would you mind sending me an email directly at [email protected] with your order details? I'd love to look into your specific situation and understand exactly what went wrong / what got lost on our end. A few of our products are currently on pre-order, and my guess is that your order may have fallen into that category. Either way, I'd really like to understand where we dropped the ball and see if there's anything we can do to make things right. Poor communication is simply not acceptable, and it's certainly an area we need to continue improving as a small business. Again, I'm really sorry about this. We genuinely appreciate you giving us a shot, and I'd love the opportunity to figure out what happened and learn from it. Please reach out to me directly at [email protected], and I'll be happy to dig into this personally.

Response from fable.comOct 8, 2026

We’re truly sorry. Waiting since July for dishware you were promised in August — and then getting the wrong items, repeated delays, and having to chase us for updates — isn’t the experience you deserve, and it’s not who we want to be. We’d love the chance to make this right. Please email me directly at [email protected] and I’ll personally take care of your order from here. — Joe, Fable

Response from fable.comSep 4, 2026

Kyle, I'm sorry. Two months for a wedding gift, landing three days before the day, isn't acceptable. And offering you money off a future order clearly missed the point. I'd also like to understand what you hit on the site, because what you're describing isn't how it should work for anyone. Email me at [email protected] and I'll dig into it personally and sort out something that actually makes up for this. -- Joe

Response from fable.comAug 23, 2026

Hi Bridgit, I'm sorry. Five months is a long time to wait, especially on a gift. A lot of our pieces are sold out right now and shipping into August. We list those dates on our site, but I'm sorry they weren't clearer to you before you ordered. I'd like to make it right. Email me at [email protected] and we'll get your dinnerware sorted, or if you'd rather not wait, I'll refund you in full right away. Joe

Response from fable.comAug 2, 2026

Hi there, First, we're sorry. Getting a swatch when you were expecting a 6x9 rug — and then feeling unheard when you asked for a refund — is not the experience we want anyone to have with Fable, and we own that. We'd genuinely love to make this right, but we're having trouble matching your name to an order on our end. Would you email me directly at [email protected]? I'll personally dig into what happened, get your replacement cancelled and your refund sorted, and make sure the back-and-forth ends here. We can't apologize enough for how this has gone. Thank you for giving us the chance to fix it. — Joe, Fable

Response from fable.comJul 27, 2026

Hi there, thank you for flagging this, and I'm sorry your order still hasn't made it to you. Two weeks with no movement isn't the experience we want for anyone, and you're right that a satisfaction survey has no business landing before your pieces do. That's on us to fix. I'd love to make this right. If you can share your order number (or the email you used at checkout), we'll track down your package right away and get you a real answer — not another survey. You can reach us directly at [email protected] and we'll jump on it. Thanks for your patience, and for giving us the chance to set things right. — The Fable team

Response from fable.comJun 9, 2026

Hi, I'm so sorry to hear about your experience — this isn't the standard we hold ourselves to, and I'd genuinely like to make it right. Would you mind emailing me directly at [email protected] with your order number? That way I can look into the split shipment and delivery delay, and figure out the best way to fix this for you. Thank you for taking the time to share this — I really do want the chance to turn it around. Best, Joe Fable

Response from fable.comMay 18, 2026

Hey! Thanks for sharing your feedback -- I'd love to look into what happened here. Could you send me an email to [email protected]? I don't see any emails open in our customer support so would love to dig into this!