FabFitFunReviews of fabfitfun.com

FabFitFun has the best customer service! I had the pleasure of chatting with Harris. I had no wait time and he answered my question right away. He was personable and great to work with. So many times with chat you can feel like you are speaking to a computer. I recommend FabFitFun to everyone :)

Prompt communication and efficient customer service. Products are top notch!

I am very happy Thank You

Subscriber beware, FFF's customer service is a joke. They tell you one thing then do another thing. Then try and over bill you. On top of constant OOS issues and the constant wait on getting your money back. Not to mention the outsourcing of CS who do not understand. FFF is a JOKE. Reply to FFF, I have contacted you on 10 different accounts and every respond has been the same. Sorry for sending the wrong email information but it is your fault. I am no longer giving you the power to insult me or make me feel any less of a person because of your misinformation.

Good honest people

I just ordered my first box and I was unable to find where to add the persons name who referred me. Contacted customer service and Vanessa was very kind. Explained why I was unable to find the referral. However, she was able to provide fantastic customer service and give the referring member the credit. I immediately upgraded from seasonal.

I made a mistake with my membership renewal on FabFitFun and their customer service immediately resolved the issue to my satisfaction. That is rare when dealing with big companies. I love my FFF boxes so much and this experience with their customer service only made me love it more. Hopefully if you have any issues with FFF you get Elon on the online chat because he was amazing to deal with.

I ordered the winter 2019 box on December 11, 2019. It is now February 10, 2020 and my box still has NOT shipped. I contacted customer support 2-3 weeks ago and was assured my box was getting ready to ship out within the next little bit. I contacted them again today, February 10, 2020, to check on the status of my order seeing as I never received shipping confirmation via email and was told my box did not ship due to an 'unforseen issue.' I was never told what that issue was nor was I given any way to make sure this 'unforseen issue' was remedied.