FabFitFunReviews of fabfitfun.com

Customer service skills are top notch. They had my issue taken care of before I was even able to respond to them once they got ahold of me after I asked to be contacted for help.

My problem was met with prompt, efficient, helpful responses. I felt that my issue was important to resolve.

Best customer service agents ive had the pleasure of dealing with. Knowledgeable, professional, and kind FFB customer service agents work diligently to resolve the issue at hand. They all deserve praise (and a treat or like a raise would be good!!)!

Instructions were a little hard to follow, but did figure it out. As long as when I get my boxes it’s what I thought then I am totally satisfied. Love the boxes.

I ordered something that ended up getting lost in the mail. They weren’t able to replace the item but they were nice enough to reimbursement and give me additional credit for the inconvenience. They were quick, communicative and made my day. Thank you!!

I've been subscribed to FabFitFun as an annual member for years and years. I'm not happy that box prices, add on or other sale prices, extra choice fees, subscriptions, boost, etc. keep going up and the number of items in a box, box values and percentage off retail on sale items keep going down. I love that they added an option for a credit instead of a choice, but it needs to match the value of an extra choice item and should not ever be sold out. I don't like these deluxe choices where we have to pay an extra $20.00. Our boxes are prepaid, including shipping and tax. Other than extra choices and add ons, boosts, subscriptions, etc., they shouldn't expect us to pay an extra fee for a choice. Just have it as an add on. I also don't like that the prices for things that appear in almost every sale have gone up (ie. Spongelles). In fact, ipsy usually has quite a lot of the same items for half the price, which just makes FFF look greedy. They've recently added some brands that are known to be quite awful. In the past 90% of items offered were of good quality and never expired. They also need to pack better. I have damaged items in nearly every order because of this. Despite all of that, overall I have been happy with most of my boxes and other items from FFF. I am still worried that this recent doward spiral will continue. Their customer service is stellar. I've always ended up feeling like I was treated well, am valued as a customer and when issues arise, they are quite generous with their compensation, which I can't say for any other sub box.

Not the service centers problem, they did the best they could but the FFF community not following through by informing a category item will not be in my box and has to be replaced, but I should have a choice of the replacement. I did receive a credit, but I’m the one that had a call for it

Worst customer service ever. They lie and make promises to make up for their mistakes. Of course they don’t follow through and magically have no record of my previous correspondence.