FabFitFunReviews of fabfitfun.com

I still have not received my Fall 2020 box!!! Fabfitfun sent the box to my previous address, despite the fact that I changed the mailing address before it was shipped. I didn’t see this error until I received notice that it had arrived at fedex and was being prepared for delivery and noticed the incorrect address. I began trying to get in touch with someone from customer service. I sent several messages prior to the box being shipped but did not receive anything from an actual person for days. The response I received indicated I would have to handle this myself by calling the post office where it was sent to and asking them to forward it to me. I had to wait until the day it was delivered and beg the post office to take it off the truck and send it to my correct address (in another state). That was over 30 days ago. Because they literally pulled it off the truck and were forwarding it, I could not receive a tracking number and the original tracking number did not follow the package beyond the original destination. The fact that this could have easily been remedied before the box was shipped, the need for me to send multiple messages before someone actually contacted me, being told I had to correct their mistake myself, and now not even having the box is reason enough to warn anyone interested that this could be them. This may not occur for many people; however, better customer service support could have gone a long way here.

I absolutely love fab fit fun. It’s something that I look forward to. My box arrived damaged and missing items. And the customer service representative Valerie was very knowledgeable and very patient and kind and resolve the problem quickly

Very poor customer service. I was requested to reset my password to log in but every time I reset it, there is the same error message "ERROR: The email or password you entered is incorrect." I have chatted with customer service twice and sent about 5 emails but I just get an auto-response that covid 19 has slowed the response time and NEVER have a received a response from an actual person. This has been going on for several weeks. Very poor form, FabFitFun. This is not Fab or Fun, dealing with your poor service.

With help amazingly and issue resolved immediately I was impressed

So so disappointed in FabFitFun. Loved my first box. Then they had a security breech and my card was compromised. Then received my second box which was a total disappointment . I had to go through chat to cancel my subscription but it kept freezing or the people I was chatting with disconnected me. Refused to answer when I would be receiving information on identity theft protection they were offering. I’m guessing since I canceled that was no longer available. I never will leave a review if things haven’t gone well but my second box was so unfitted for me and then to have my card compromised and the hassle of getting a new one set up and their poor customer service was the end for me

I absolutely love FabFitFun! I was looking for a great subscription box and if you are too...this is the one!! I even had an issue with one of my boxes and was a little reluctant to reaching out to customer service, but WOW they were so sweet and accommodating and helped me immediately and made me feel great! I highly recommend just for an all around great experience and product(s).

Ordered one, my data was breached and then they took 1 week and a half to get back to me about changing my password since their system malfunctioned. I just gotta hope my card doesnt get hacked now

My Fall FabFitFun box arrived damaged and tampered with. I reached out to customer service and Calvin helped resolve my issue. I really appreciate the extra mile this company goes to retain customers. I hope they remain the same even as their company grows!