EZvacuumReviews of ezvacuum.com

Your customer service is crap. My 11/2 year old vacuum power head is not working. Have been waiting on a response since August.

My 99 yr old mom ordered some vacuum bags on Sept 25, 2024. As of today, Oct 9, 2024, she has received no information that the order will be or has been sent. Update. The bags were sent to my mom 3 1/2 weeks after placing the order. No notification was received by her of when she might get the bags. Their price was great. Their customer service was very lacking. We are just grateful to be finished.

I ordered a replacement switch for our vacuum with their help figuring out which one would fit and work. Within a day the switch was mailed and I received it a few days later. Installed it today and it fits and works perfectly. No charge for delivery was another incentive.

part sent was wrong you will never be able to talk with a person just email and even then short responses no tech support ZERO help. The replacement part was manufactured incorrectly and we sent photos and their reply was just that our vacuum was old, which it isn't. Also the part took a LONG time to get to us.

Scam site. Products never arrive and seller does not respond.

Ordered my part the second week of January. Was told it's 'in stock and will ship in 2-3 days'. 4 weeks later, they FINALLY answered one of 3 emails I sent and was told it's on backorder. They stated they sent an email (they did NOT) informing me of the backorder. Not American customer rep. Terrible customer service. They LIE. Stay far, far away from these scammers.

They sent me the wrong size bags. I had to pay shipping charges to return the bags. This company is NOT based in the U.S. They are not returning my email and never answer the phone.

I ordered from their online listing, by part number, model, and serial number. They shipped the wrong part. Customer No Support said that I ordered the wrong part, but if I shipped it back that they would replace it or refund the purchase price. After many weeks of emails they (support rep Radhika billed my account a second time. This company should be shut down as a SCAM!!