Since 2004, EZ Texting has provided 230,000+ growing businesses and organizations with an effortless way to start text marketing — and powerful features and integrations to keep conversations going. Secure trusted numbers.Build attentive audiences.Craft effective texts.Start free today.TRY FOR FREEVIDEO TOURPRICING PAGEHOW TO GET STARTED
EZ Texting (eztexting.com) has 253 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
Also known as
eztexting.com
Website
eztexting.com
Category
Sales & Marketing
Location
San Francisco, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 68% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Is the functionality ok? Yes
Is the UI easy? Not so much.
Do they have customer service? NO, NO, NO.
Avoid if you're serious in any way.
Response from EZ TextingMay 16, 2025
Thank you for taking the time to share your feedback. While we do offer customer support through live chat, email, and web meeting, we are sorry to hear that your experience didn’t meet expectations. If you’re up to it, please reach out to [email protected] so that we can connect and thoroughly address your concerns. We truly value your input and hope to have the chance to improve your experience.
TA
Turner Auto S.
DO NOT EVER USE THIS SERVICE IF PAYING BY ROUTING AND ACCOUNT NUMBER.
I am a small business owner so believe I do not like leaving bad reviews but this is necessary. We purchased a monthly plan with EZ Texting April 2025. We were never able to use the plan because they claim they could not verify the EIN. I literally copy and paste the information from the letter of registration 3 times. I reached out to customer service which was only available through online. First, Jannah G. Sent on 4/18 followed up on 4/21. No response! Reached out again, 5/6 to ensure the account was cancelled and the refund was issued. Spoke with Crisha A. was asked to wait for an email follow up. I refused it has been too long and I just needed to cancel. Anyway, they canceled the account but refused to refund my payment. They knew I paid with routing and account number which left me to their mercy.
DO NOT EVER USE THIS SERVICE IF PAYING BY ROUTING AND ACCOUNT NUMBER.
I cannot say if the texting service is any good as I was falsely charged for services never approved for use. I will continue to share because small business cannot afford to be scammed.
Response to Review: That is NOT TRUE! I provided the information exactly as it was on the letter. Also, they were not able to provide a copy of the document they claim was sent requesting the information. I actually, replied online to the pending status requesting the verification. In summary, they knew I could not dispute the payment as I used routing and account number. Giving Scam… Why make it so difficult? They definitely called to sell me more services but couldn’t call to move verification along.
Response from EZ TextingMay 8, 2025
Thank you for sharing your experience. We’re genuinely sorry to hear that the registration process with EZ Texting did not go as expected. We understand how frustrating that can be.
To help clarify, carrier registration is a requirement imposed by all major mobile carriers and is a necessary step to ensure message delivery and compliance with industry regulations. In some instances, rejections can happen due to a mismatch in the information provided. To help resolve this, our team reached out to request a copy of your documentation, as it appeared there was a mismatch. However, we did not receive the information needed to move forward. Your account has since been canceled as requested. After a full review, and in line with our refund policy, we’re unable to issue a refund.
We want to assure you that our goal is always to help businesses succeed, and if you decide to revisit this in the future, we would be happy to guide you through the registration process.
Thank you again for your feedback. We value the opportunity to improve and better support small business owners like yourself.
AP
Appliance
Nice service for marketing
Nice service for marketing
Response from EZ TextingMay 5, 2025
Thank you for your review! We are so glad you enjoy EZ Texting for your marketing efforts.
VA
Valerie
The platform is simple and so easy to…
The platform is simple and so easy to use. I love this service!
Response from EZ TextingMay 1, 2025
Hi Valerie, Thanks for your review! We're thrilled to hear you love EZ Texting. We're glad to have you with us.
DJ
Dr J.
Not user friendly
Not user friendly. Support is hard to reach, and there's not a user "Help" or "FAQ" interface.
Response from EZ TextingApr 29, 2025
Hello Dr. J, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you taking the time to share. You can access the Help Center in your account by clicking the help icon in the upper right corner and selecting “Help Docs’ from the menu. Here you will find a variety of how-to resources and FAQs to guide you.
You can reach support 7 days a week by using the live chat feature, submitting a ticket at eztexting.com/help, or sending an email to [email protected]. We typically respond to and resolve issues within a day, however, some issues may require further investigation to ensure we’re providing the best possible solution. Please don’t hesitate to reach out. We’d love the chance to better understand your experience and see how we can improve it. Thanks again for your feedback.
AN
Angela
When it works it has been effective…
When it works it has been effective however sometimes the texts don't go out on the specified time and that for us is vital t our marketing strategy.
Response from EZ TextingApr 25, 2025
Hi Angela,
Thank you for your feedback. We're glad to hear EZ Texting has been effective for your marketing efforts, but we’re sorry to hear about the issues you’ve experienced with scheduled messages.
Timely delivery is crucial, especially when messaging plays a key role in your strategy. While most messages are delivered promptly, occasional delays can occur due to factors like carrier congestion or message volume. We’d appreciate the chance to investigate this further. Please reach out to us at [email protected] so we can help resolve the issue. Thank you again for taking the time to share your feedback.
DA
Dana
We use it for our church members
We use eztexting for communicating with our church members. It has been a wonderful way to inform people of announcements, prayer requests, etc WITHOUT the headache of getting bogged down in lengthy text message group chains.
Response from EZ TextingApr 23, 2025
Hi Dana, Thank you so much for sharing your experience! We're happy to support your church’s communication and so glad to hear that EZ Texting has helped simplify how you share announcements and prayer requests. Thanks again for your review.
JS
Joe S.
Scam meets Incompetency
EZ Texting is where scam meets incompetency. They say they offer support 8am-8pm 7 days a week, but it's an abject lie. There is weekend "support" but the support agent will just open a ticket and make you wait till the next weekday for a response (if you're lucky). There are also many times during the weekdays where there are no agents available and support just disconnects you.
The result, this service not only has blatant lies about their service standards on their website. It is also utterly unreliable if you are planning on sending time sensitive messages since they do not keep the support hours they have posted.
With so much competition in the texting space, I would pick one that is honest and reliable (so not EZ Texting).
Response from EZ TextingApr 23, 2025
Hello Joe, Thank you for your feedback. We’re sorry to hear about your experience and truly understand your frustration. Some issues, such as compliance-related concerns, may require additional investigation and coordination, which can extend resolution times. We regret that this impacted your ability to get timely assistance. Please know that we are committed to providing reliable, high-quality support to all of our customers. We appreciate your feedback.
