EZ TextingReviews of eztexting.com

Response from EZ TextingAug 1, 2025

Hi Ashley, We’re truly sorry to hear about your experience and the frustration it caused for both you and your client. This is never the experience we want our customers to have, and we sincerely apologize for the challenges you faced. For certain use cases, different vetting may be required to meet compliance regulations. Completing this process is essential to ensure messages are delivered safely and in accordance with industry rules. We’d like the opportunity to review your situation further to see how we can make things right. Please reach out to our support team directly so we can better understand what happened and work toward a resolution. Thank you again for sharing your feedback.

Response from EZ TextingJul 24, 2025

Hello Chad, Thank you for your review. We apologize that your experience did not meet expectations. The number of credits used per message is based on wireless carrier standards. For example, longer messages, special characters like emojis, and multimedia (MMS) content may require additional credits due to encoding and message segmentation rules set by carriers. We always want our customers to feel they’re getting clear value and transparency. If you'd like to reach out, we’d be happy to walk through the details to help clarify anything that seemed unclear. Thank you again for the feedback.

Response from EZ TextingAug 1, 2025

Thank you for your feedback, Nickie! We are delighted that this was an easy and effective solution for your needs.

Response from EZ TextingJul 16, 2025

Thank you for your review and feedback, Jackie. Your recommendation means the world to us!

Response from EZ TextingJul 15, 2025

Hi Samantha, Thank you for sharing your feedback. We understand how it can be frustrating when some messages require more than 1 credit to send. The reason for this is tied to carrier requirements. Messages with special characters (like emojis or certain symbols), longer message lengths, or MMS formatting can trigger encoding or segmentation that uses additional credits. For more details, you can check out this help article: https://answers.eztexting.com/s/article/Texting-Credits-FAQs Also, in the bottom-right corner of the message compose screen, you’ll find a toggle for MMS/SMS message types. In some instances, switching to SMS can reduce the number of credits used. We want to help you get the most out of your messaging. If you’d like, our team can review your recent usage and ensure your account is optimized for the most efficient sending. Please don’t hesitate to reach out! Thanks for being part of EZ Texting.

Response from EZ TextingJun 30, 2025

Hi Rex, Thank you for your review. We're thrilled to hear that you've had a positive experience working with our team. Helping you find the right solution for your texting needs is what we're here for!

Response from EZ TextingJun 30, 2025

Hello Kendra, Thanks for your feedback, and we're sorry to hear about the ongoing issue. A member of our support team will be reaching out shortly to follow up on your issue. We’re committed to resolving this and ensuring your team can fully use the product. Thanks for your patience as we work to make it right.

Response from EZ TextingJun 26, 2025

Hi Mary, Thank you for taking the time to share your feedback. We're truly sorry to hear about the experience you've had. We understand how frustrating service issues can be, and we take your concerns seriously. We see that you're currently working with our support team, and we’re committed to helping address the challenges you've encountered. Our goal is to ensure your concerns are fully resolved and that you have a clearer, more reliable experience moving forward. We appreciate your patience and the opportunity to make things right.