Ezidebit offers all of your business payment needs in one easy place. Choose from Direct Debit, BPAY, EFTPOS, and Real Time Payments, all under one system.
Ezidebit (ezidebit.com) has 57 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Administration & Services · Alpharetta, Georgia
Excellent
Administration & Services · Lawrenceville, Georgia
Excellent
Administration & Services · KINGSLAND, Georgia
Excellent
Administration & Services · Cumming, Georgia, Georgia
Excellent
57 approved reviews, newest moderated first
Crybert M.
The company I'd not paying I tried to withdraw, it says we do not have sufficient funds try again tomorrow row, after tomorrow it keeps on doing that I don't know maybe after a year. 😂😂😂
Response from EzidebitMay 14, 2023
Hi Crybert, Please email [email protected] so our team can assist you with your enquiry. Tanya Ezidebit Team
Kathleen
I tried to cancel a gym membership with Ezidebit being the debit merchant. They continued to take payment for weeks after I had cancelled and did not rectify it after myself and the gym owner contacted them. The gym owner says he was not receiving the money. They have not responded to emails another situation. I had to cancel my linked credit card in order to stop the payments which has been hugely inconvenient. Such a stressful and unpleasant situation and company to deal with, I would not recommend
Response from EzidebitMay 10, 2023
Hi Kathleen, I'm sorry to hear you have had a negative experience using Ezidebit. At Ezidebit we work on behalf of the business that is debiting their clients. Due to this - you would need to contact the gym to cancel the contract and consequently the direct debit set up. Please contact our support team by emailing [email protected] so we can look into your account and assist you further. Tanya Ezidebit Team
Sina F.
I'm an existing customer with them and they withheld $2600 from my account due to a chargeback request that my customer is telling me they never mad and has provided me with proof that haven't received any funds. After numerous phone calls and emails I'm now forced to take this up with Fair Trading Ombudsman and I'm looking to move away from them. They refuse to provide me with even the name of the bank that I need to follow this up on let alone a reference number or more information.
Response from EzidebitMar 2, 2023
Hi Sina, I apologise for your experience with Ezidebit. I have requested our support team to look into the issue so that we can further understand what has happened. Please contact [email protected] with any questions. Tanya Ezidebit Team
Customer
Bunch of thieves!
Response from EzidebitFeb 27, 2023
Hi, I’m sorry you’ve had a poor experience with Ezidebit. Our local customer support team would be happy to help and look into your account and assist you further with any queries. Please email [email protected] with the account details. Tanya Ezidebit Team
Isaac T.
Wasn’t even able to register with them. The process of making a simple account was absolutely tedious and the end result they were asking me to visit a legal centre to verify my ID. I spent weeks emailing and calling them. Terrible experience
Response from EzidebitFeb 22, 2023
Hi Isaac, I'm sorry to hear you had a negative experience with Ezidebit. We do have compliance measures we need to adhere to when opening new accounts and understand some of the requirements can be an inconvenience. Please email [email protected] for any further information in regards to your application. Tanya Ezidebit Team
QLD Skin C.
Totally unreliable. Ezidebit took $900 from the linked account as accrued interest on their $50 charge back claim without any prior notice. They closed my account 1.5 yrs ago and declined my access the online portal to see any overdue bill and accruing interest. We never received any bills, reminders or notices at all. They waited for the interest grow for 15 months and then direct debit my bank a larger amount. Case is now being investigated by the bank which allowed a direct debit on an rescinded agreement. I have called eWay/ ezidebit multiple times and emailed to support @ ezidebit.com.au but have not received any replies.
Response from EzidebitNov 16, 2022
Hi QLD Skin Clinic, I'm sorry to hear you have had a negative experience with Ezidebit. Our local customer support team would be happy to help and look into your account and any charges you would like investigated. Please email [email protected] so we can assist you further. This will also create a case for reference. Tanya Ezidebit Team 7/12/12 Hi QLD Skin Clinic, We sent a request for additional information into your account on 17th November at 1:44pm so we are able to look into the situation and have our support team contact you. We received the response that you were not willing to provide this. Please contact our support team at [email protected] or respond to our request via Trust pilot for additional information so we are able to assist you further. Tanya Ezidebit Team
haidee S.
Terrible customer service - the fees they take for first payments and dishonour payments are outrageous and unfair. Waited over a week to get payments processing back up on site after being told we had never had it, we have been a customer with this processing for 7 years! Still no payments processing, they never sent email and after they had, no follow up or activation four days later. Do not join this company find one who has a ethos and good customer service. We will be. They have no idea !
Response from EzidebitDec 6, 2022
Hi Haidee, I'm sorry to hear you’ve had a negative experience using Ezidebit. The Ezidebit fees and charges are all listed publicly on our website. Ezidebit provides a Direct Debit Request form to all businesses who use Ezidebit for their customers. This form has our Service Agreement attached to this for customers to be clear and transparent about any fees/charges and how debits work with our company to help avoid this fee. Please email us at [email protected] so we can look into your account and determine why the fees were charged and allow us to assist you further. Tanya Ezidebit Team
Stronger Mind And Body T.
Terrible customer service and very expensive