Ezidebit offers all of your business payment needs in one easy place. Choose from Direct Debit, BPAY, EFTPOS, and Real Time Payments, all under one system.
Ezidebit (ezidebit.com) has 57 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Administration & Services · Alpharetta, Georgia
Excellent
Administration & Services · Lawrenceville, Georgia
Excellent
Administration & Services · KINGSLAND, Georgia
Excellent
Administration & Services · Cumming, Georgia, Georgia
Excellent
57 approved reviews, newest moderated first
aaron N.
It was helpful and easy to understand. Abby also was informative and answered a number of my questions.
Response from EzidebitSep 15, 2025
Hi Aaron, Thank you for the great feedback! We are glad to hear Abby's communication and service stood out. It's important to us that our clients feel supported and we're pleased that came through in your experience. Tanya Ezidebit Team
Sam
I recently signed up for Ezidebit, and I’ve been extremely impressed with how easy and efficient the entire process has been from start to finish. Joining was quick and straightforward. The registration process was clearly explained, with simple step-by-step instructions. I was able to link my account and set up my payment preferences in just a few minutes. The system guided me through everything, and I appreciated how user-friendly it was—even for someone who’s not particularly tech-savvy
Response from EzidebitSep 15, 2025
Hi Sam, Thank you for your review. We are pleased that the sign up process was clear and efficient. Making our platform easy to use - especially for those who may not be tech savvy - is something we focus on, so it's great to to know that came through in your experience. We appreciate you taking the time to share your feedback! Tanya Ezidebit Team
Joshua
I cancelled my direct debit with EziDebit more than 2 months ago. Also blocked them on my Bank Account. But this is how disgusting this company is I noticed a Direct Debit again today. When I contacted my bank I was told that EziDebit get around blocks by debiting under a different name. So they change the name to EziDebitblock account and they can continue into the future continuously changing their name slightly and SUNCORP BANK told me that this is quite legal for them to do that. The only advise SUNCORP could give me was to keep my fingers crossed and hope it doesn't happen again, yes I agree that's not a reassuring advise from a bank but I was pretty much told if in doubt close my account and reopen a new account until I guess the next time I need to give my account details to make a purchase and then close the new account and open up another account. I use the card for online shopping at Coles and many other stores I got a feeling ill soon get tired of closing & opening bank accounts to keep them safe. Did anyone else realize their money is absolutely not safe from fraud in the bank or is it just suncorp.
Response from EzidebitDec 9, 2024
Hi Joshua, Ezidebit fully complies with its obligations as an Authorised Representative of Ezi Management Pty Ltd, an Australian Financial Services licensee. Ezidebit's compliance with financial services laws are externally audited on an annual basis and the audit report is submitted to the Australian Securities and Investments Commission. We are fully transparent in our dealings with our merchant clients and their customers. All prospective payers sign a direct debit authority with the business providing goods and services to you. Direct debit authorities can only be cancelled by contacting the business you have signed with. If you have cancelled your direct debit authority, then you can legitimately request your bank Suncorp to dispute the debit transaction and in effect, reversing the debit and returning the funds to you. That is the normal process followed by all financial institutions and is governed by the Bulk Electronic Clearing System (BECS) Rules. If you would like to get your complaint resolved, please contact the Customer Advocate on [email protected]. Alternatively, you can raise a complaint with the Australian Financial Complaints Authority (AFCA) on 1800-931-678 and Ezidebit will resolve your complaint in accordance with regulatory requirements. Tanya Ezidebit Team
htc
Avoid at all costs. Their system will "fail" to process payments and they charge massive "dishonour" fees, even when the same account has adequate funds and works for all other billers.
Response from EzidebitDec 9, 2024
Hi htc, I'm sorry to hear you’ve had a negative experience using Ezidebit. Ezidebit provides payment processing services to gyms, clubs or other businesses that take regular payments from their clients. The businesses we support nominate a fee structure as part of our payments arrangement, which includes the fees they choose to pass on to their customers. Ezidebit’s fees and charges are listed publicly on our website, plus we provide a Direct Debit Request form to all businesses who use Ezidebit for their customers. This form has our Service Agreement attached to this for customers to be clear and transparent about any fees/charges and how debits work with our company to help avoid failed payment fees. We welcome your feedback and are constantly striving to provide the best possible service. We'll do our best to resolve any concern you have by giving us the opportunity to put things right. Our local customer support team would be happy to look into your transaction history and explain any specific transactions of concern to you. If an error has been made we’ll help to fix it. Please give them a call on 1300 763 256 with the details. Tanya Ezidebit Team
Julie W.
I have been charged $759 by Ezidebit but goodness knows what for as I’ve never used Ezidebit in my life and I don’t know how you have my bank details. I wrote to you over a week ago asking for the details of the transaction but haven’t received as much as an acknowledgment. I will be reporting the matter to my bank as stolen money.
Response from EzidebitDec 9, 2024
Hi Julie, Ezidebit provides merchant payment facilities to businesses and our merchant clients sell products or services to their customers via various payment options, including direct debit payment facilities, which may be "one-off" or recurring debits to their customers' nominated bank account or credit card account. Please contact our support team by emailing [email protected] which will create a case for this to be investigated. Tanya Ezidebit Team
Hoa K.
Hey! I have no idea why i had 2 withdrawals of $9 and I didn't understand what the amount was and if it was related to the gym. I’ve been cancel with my membership at Renegade gym at Mt Maunganui . They approved my cancellation ahead of time, and I paid the cancellation fee. Normally, they will automatically deduct money from my card every week, which is the weekly fee I have to pay. But they did not deduct my money from December 13, 2023 until the day I emailed to cancel on January 8, 2024 and the day they approved my cancellation on January 17, 2024 and requested I pay the amount I have not paid since December 13, 2023. That's a very bad thing, they don't automatically pay and ask me to pay myself but don't inform me how much I have to pay, moreover I have no responsibility to do that because it's they job. We agreed from the beginning that they would deduct my auto. I asked them to deduct my money themselves, but they didn't seem to care and didn't notify me that your work would be taken from my money. I really don't understand why my money was taken unjustly. I need to know clearly, since December 17, 2024 we had a debate about how bad they were with customers and rude, but that party ignored me and did not announce anything. Oh, I really feel that they are unprofessional and the fact that I was charged this baseless amount is unimaginable. I will lock my account, because firstly I don't want money deducted for no legitimate reason, secondly I'm going to move to another country. I needed an explanation from them but they was ignored!
Response from EzidebitDec 9, 2024
Hi Hoa, Please reach out to the gym you signed the contract with to have this investigated further. If you require assistance from Ezidebit, please email [email protected] Tanya Ezidebit Team
Wiha
You are charging me way too much money. I am a Solo Mum on a single benefit. You havent communicated with me of when you will be taking money out my account. I had contacted the gym and ended my contract months ago. You owe me alot of money!!!
Response from EzidebitDec 9, 2024
Hi Wiha, Please reach out to the gym you signed the contract with to have this investigated further. If you require assistance from Ezidebit, please email [email protected] Tanya Ezidebit Team
Lola R.
I would give no star if I could. Absolute disgusting money grabbing thieves. The money is in my account but they don't take it when it's meant, then charge me a fee. The following week I make sure the money is in there, instead they take their late fee, leaving me short then charge me again. I will be cancelling my card to get away from these unscrupulous thieves.
Response from EzidebitJun 5, 2023
Hi Lola, I'm sorry to hear you have had a negative experience using Ezidebit. Ezidebit works on behalf of businesses to process payments and direct debits. The business with whom you signed a contract will be able to advise you of your scheduled withdrawal day. Please contact our support team by emailing [email protected] for us to look into the matter further. Tanya Ezidebit Team