EzidebitReviews of ezidebit.com

Ezidebit should have 0 start but sadly there isn't an option for that. We have a business with hundreds of missing payments, stuck payments, customers bank details getting overwritten to old ones and Ezidebit strategy is to avoid fixing it, blame the bank and advising us to fix it ourselves by contacting 100s of customers. Weeks of issues, no resolution. Support teams being very relaxed about it.

Terrible, do not use. I've been charged many late fees because of this company. I've even had money in my account and it has charged me a late fee. $9.90 for each failed transaction

Evil fraudulent scamming company that takes false late fees for payments that are already in bank account. Useless customer service with completely useless uninformed staff that don’t deliver on promises to refund money that should never have been taken out. Shameful service. Steer clear. UPDATE: Still taking false late fees even when it has been cancelled by the merchant.

These guys are absolutely useless. They make you verify documents like your some international criminal just to make you wait weeks to then give you no explanation as to why your application isn’t proceeding. Absolutely uselessssss

My experience with Ezidebit has been frustrating, and I would caution other businesses to carefully consider their options before using this provider. The fees associated with Ezidebit are, in my view, excessive. Both the business and the customer are charged, which places an unfair burden on all parties. For example, when a payment is dishonoured, the customer is charged $9.90, while the business is also charged $0.99—despite having no control over a client’s available funds. A further concern is the handling of failed payments. On multiple occasions, clients have been charged dishonour fees even when their financial institution has indicated that no attempt was made to debit the funds. This raises serious concerns around transparency and process. After two years with Ezidebit, I have been attempting to transition to another provider for the past six months, which has proven to be a difficult and prolonged process. Overall, this has been a disappointing experience, and I would encourage other business owners to fully understand the fee structure and processes before committing.

$22 for a default fee. Absolute crooks. Cancelled my subscription and taken my business elsewhere!!

I cancelled my direct debit with EziDebit more than 2 months ago. Also blocked them on my Bank Account. But this is how disgusting this company is I noticed a Direct Debit again today. When I contacted my bank I was told that EziDebit get around blocks by debiting under a different name. So they change the name to EziDebitblock account and they can continue into the future continuously changing their name slightly and SUNCORP BANK told me that this is quite legal for them to do that. The only advise SUNCORP could give me was to keep my fingers crossed and hope it doesn't happen again, yes I agree that's not a reassuring advise from a bank but I was pretty much told if in doubt close my account and reopen a new account until I guess the next time I need to give my account details to make a purchase and then close the new account and open up another account. I use the card for online shopping at Coles and many other stores I got a feeling ill soon get tired of closing & opening bank accounts to keep them safe. Did anyone else realize their money is absolutely not safe from fraud in the bank or is it just suncorp.

Avoid at all costs. Their system will "fail" to process payments and they charge massive "dishonour" fees, even when the same account has adequate funds and works for all other billers.