Kyle F.
Avoid at all costs!
I absolutely loathe and detest these kind of companies. Any company that implements a dishonour fee is a joke. Especially a $22 dishonour fee! Unbelievable. The fee gets taken, and your account gets debited just the same in a day or two. The provider still gets their payment regardless. But do they get the dishonour fee? Of course not! Ezidebit does. Theres no warning, or chance to just sign in to an app and pay it manually like many other companies permit (afterypay). Just an immediate excessive penalty. Avoid at all costs, merchant and client. Afterpay should bring something out like this soon and this company can go bankrupt.
Response from EzidebitSep 22, 2020
Hi Kyle, Thanks for your feedback. There are costs associated with processing payments and retrying failed payments. Billing days are controlled by the business you have the direct debit agreement with, so we suggest reaching out to them in the future to change when the payment comes out of your account to a day that’s more suitable for you. The dishonour fee is stated in the direct debit agreement you authorised when you signed up with the business for their services. Please reach out to our support team on 1300 763 256 or [email protected] if you’d like to discuss this further. Best regards, Sophie M. from Ezidebit