Rob H.
Products are ok, horrible offshore shipping and customer service
I ordered over $300 worth of reciprocating blades, cut off wheels, and flap discs for my business. The initial shipment arrived in 2 separate packages weeks later- the first was one item in an Amazon package, the second was a series of bubble wrapped packages bound together with packing tape. Between the 2, they represented about 60% of my order. I contacted customer service who said I was sent everything, and asked for detailed pictures of the labels, packaging, and items. Upon sending that, they agreed to send the missing items. Fast forward to weeks later still, and I received the package today, which contained only 1 of the 7 missing items. I give up, you’ve lost what would’ve been a long term commercial client.
Response from EzarctoolsApr 16, 2026
Hi there, I want to start by saying how incredibly sorry I am. Reading your message, I completely understand your frustration and exactly why you feel like giving up on us. As a business owner, you need reliable suppliers, and we completely dropped the ball—not just once, but twice. You have every right to be angry. I want to make this right for you immediately, without asking you to jump through any more hoops or send any more pictures. Here is exactly what we are doing to resolve this for you today: Immediate Refund: I am issuing a refund for your order amount right now. You should not have to pay for an experience full of delays and missing items. Shipping the Missing Items: We are not just refunding you; we are still going to get your tools to you. Once we conclude our investigation, we will expedite the remaining missing items to your address at absolutely no cost. Internal Investigation: When we created your replacement order, it was systematically generated to include all of your missing items. We have urgently contacted both our warehouse team and the shipping carrier to find out if the items were forgotten during packing or lost in transit. Additionally, when items are out of stock locally, they are sometimes routed from alternative warehouses, which can result in split shipments—but we failed to communicate this to you properly. You don't need to lift another finger or send us your order number, as we will locate your account details on our end to process the refund immediately.