Dean C.
This tester that I used was hard to use…
This tester that I used was hard to use and the results did not work I used the numbers that I received didn't work I spent over a Hundred Dollars on a pair of glasses that I can't use. Dean C.
Response from EyeQueOct 15, 2020
Hello Dean, Thank you for your review. I'm sorry to learn about your experience with our device and that the glasses you ordered did not work for you. There is a bit of a learning curve with the Personal Vision Tracker for some, but once you have a good idea of how to test, it becomes easier. After taking a look at your results, I see that you did not generate an EyeGlass Number (EGN) - these are the measurements you need for corrective lenses. It is typically displayed on the main screen under the same title. However, there was an outlier in your tests that prevented you from generating an EGN, so it is likely that you may have used an individual test to order your glasses, which can explain why your glasses did not work for you. We would like to remove the outlier and recalculate your results - then send you a pair of try-on glasses to see if the EGN works for you. If you are interested, please contact our support team so that we can get the process started.




