EyeQueReviews of eyeque.com

EyeQue reviews

1,153 approved reviews, newest moderated first

Maurilio V.
Oct 17, 2020
can log in
i guess i am to dumb to buy ur items
Response from EyeQueOct 19, 2020
Hello Maurilio, Per a previous support ticket you submitted, you were advised to confirm your account (via a confirmation email sent to you when you created the account) in order to proceed in the app. It looks like you confirmed the account this past Saturday. If you are still unable to log in, it is likely the 4 password reset requests you submitted have deleted/disabled the initial password you initially created. If the password reset link from Saturday is no longer valid, please use the Forgot Password link in the app on the Sign-In page. For further assistance, please contact our support team.
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Janice A.
Oct 16, 2020
The try on glasses did not work and I…
The try on glasses did not work and I was wondering if I could return them?
Response from EyeQueOct 16, 2020
Hello Janice, I'm sorry to hear the glasses did not work for you. We're happy to take a look at your results and review them with you if you are interested. Please contact our support team and they can help you with the return.
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Houman J.
Oct 15, 2020
Customer Service excellent device not working
I tried eyeque during the pandemic. Unfortunately it did not work for me but customer service was excellent and I was able to return it for a refund. Keep working on making this device reliable, there is a real need for it.
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Glenn S.
Oct 15, 2020
Great product good customer support.
Great product good customer support.
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Brian L.
Oct 15, 2020
After trying to use the device several…
After trying to use the device several times and actually completing the 'practice' session and doing my first test I must say, there is no way I could subject myself to the results of this test because my age (79) and ability to hold the devise without shaking made the test result very doubtful. It is a good idea but not for someone with my age and physical condition.
Response from EyeQueOct 16, 2020
Hello Brian, Thank you for your review. While our product works for most of our customers, we are aware it may not work for everyone for various reasons. I appreciate you reaching out to our support team, and we will process the return as soon as it is received. Take care and stay well!
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Michael Christopher A.
Oct 14, 2020
all was quick
all was quick, professional and knowledge ...
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Laura M.
Oct 13, 2020
Can't review yet.
Well the problem is we haven't used it yet. Alot of chaos here. So I thought I'd have enough time to do so when I used it. Apparently not so....I will say it arrived quickly and we'll packaged. We look forward to using it and getting some glasses. Thanks LM
Response from EyeQueOct 13, 2020
Dear Laura, Thank you for your partial review; we hope that you get the time to give us a full review after you have been able to use the product. Please contact our support team if you run into any issues with the device.
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Scott N.
Oct 13, 2020
The testing takes a little getting used…
The testing takes a little getting used to, but the results were amazing. Will definitely recommend.
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