EyeQueReviews of eyeque.com

Awesome experience,

Still working on pdcheck with customer support

I received the EyeQue product with fast shipping. Good job as far as that goes. After using it, I received my prescription, and rather than spending $19.95 for a try-out pair, I used the prescription and ordered a cheaper pair from Zenni for $6.95. They arrived today. Prescription doesn't fit. Close, but not really usable. I'm going to try to use the product once again, and order another pair of glasses for $6.95 just to see if it works better. I was skeptical from the start, and didn't have high expectations. Kinda disappointed.

I don't know what phone others were using, but I used my iPhone Xs and this thing is soooo inaccurate. I am 50, my boyfriend is 38, my kids are 20 and 18. We ALL tried it, we followed the instructions to a T and none of us had accurate readings. Returning.

I bought the complete Eyeque kit to check my eye health along with my family's. However since I have a very strong prescription the ,Vison Check could not use it successfuly. Disappointed that I could not use this otherwise outstanding product, I had to return it. The support team was very understanding and sent me a prepaid return label to use. Thank you,. Dan Richmond

All of my issues were given prompt attention. I had a fair amount of trouble getting the funds to transfer. I tried PayPal, two different credit cards and three different devices. I do not know what the actual problem was but once I copy/pasted the reply from PayPal saying that the funds were ready to be captured the issue was resolved. After this was accomplished the full access membership was not put in place until I sent another email saying so. As I said, these issues were taken care of promptly and I have no complaint, I am simply informing you of what happened in order to make you aware of changes you might want to make in procedures. Quite honestly, I am very happy with the way things turned out and I view these issues as Growing Pains that any company probably goes through. I do have one other suggestion for you guys which you can take it or leave it, as I was attempting to add another member to my account we tried several times to register and could not figure out why things weren't going through when they actually were going through but all the emails were going into the spam folder and we did not realize that until the fourth or fifth time. Most people that are tech-savvy would probably have caught this the first time around and I am I obviously not tech savvy. Anyway, the point is I want to suggest that you make mention on your website that people need to check their Spam folders. It could save your customers a lot of headaches and probably yourselves as well. In closing I want to reiterate that my issues were most definitely given prompt attention and I am completely content with the way things worked out, and I hope my suggestions are of some use to you. Thanks for your time.

Customer service quickly answered my question.

I read many reviews prior to purchasing the EyeQue. I saw that although some people found this device to be very successful, other people didn't have the same success. However, just the possibility that I could do my own "eye exams" and get my own prescriptions without having to go to the optometrist (especially during COVID) was worth the risk! I did 9 tests rather than the recommended minimum of 3, just to be extra sure. Each exam had slight variations, but I was able to see a clear enough consistency to give me reassurance. I bought a pair of glasses online (several hundred dollars), so I really hoped this was accurate! Well, I'm wearing those glasses right now, and I'm THRILLED with my EyeQue device. I've told friends and family - and I'm so grateful!