EyeQueReviews of eyeque.com

Response from EyeQueDec 18, 2020

Hello Jo, We appreciate you taking the time to leave a comment. I'm sorry to hear you experienced problems using the VisionCheck. However, after checking your account, I saw that you had completed several tests rather consistently. Is this review regarding a recent attempt to use the app? If so, please force close the app then reopen - a fix was recently applied to the iOS app due to these reported missing lines. If you need additional assistance, please reach out to our support team.

Response from EyeQueDec 18, 2020

Hello Sheldon, Thank you for your feedback. I'm sorry to hear you felt like the support team didn't reply in a sufficient amount of time. Unfortunately, your conversation with one of our support reps earlier this month was interrupted when we experienced technical difficulties with our email service. Two days later we assisted you on chat, and your email inquiry was answered 30 minutes later. It is unfortunate that this happened, as it was not an oversight on our end. Nonetheless, it is not a positive experience for our customer and we will use this as a learning experience.

Response from EyeQueDec 18, 2020

Hello Luong, Thank you for your review. I pulled up the email thread you had with one of our support reps, and saw that one of your messages was affected by technical difficulties we were experiencing with our email service. We responded to your inquiry as soon as the mis-routed emails were located, and the rep notified you that your inquiry was forwarded to the appropriate department.

Response from EyeQueDec 12, 2020

Hi Donald, Thank you for your feedback! We're happy to hear your try-ons worked great for you - now you can order regular (or bi-focal) glasses that you really want from an online eyeglass retailer like Zenni or EyeBuyDirect using your EyeGlass Numbers. We do provide a suggested near vision ADD (NVADD) for reading distance based on your age - it is displayed immediately below your EyeGlass Number on the app. In regard to try-on glasses with bifocal lenses, I'm happy to pass the suggestion to the appropriate team for consideration.

Response from EyeQueDec 22, 2020

Hi Alexander, Thank you for your feedback! Looking over your tests, I think that support can help you understand why you understand why you are seeing more of a hyperopic (Farsighted) measurement in both eyes. If you can reach out to our support staff, since this is your personal information, we can chat about your EGNs.