PaBlum
Could not get it to work properly
Could not get it to work properly with my Android phone. Contacted customer support and tried their suggestions in vain. We both decided my unit was defective and they told me to mail it back for exchange. Unfortunately I had to pay the postage back and they returned my same unit claiming there was nothing wrong with it! I ended up throwing it away and feel ripped off. Beware.
Response from EyeQueDec 28, 2021
Hello PaBlum, Thank you for your honest review. I'm sorry to hear your experience with our product was not as expected. I was able to pull up the email conversation you had with one of our previous agents in 2019, and saw that your last reply went unanswered. That is unacceptable, and we apologize for the error. While much time has passed, I would have been happy to have provided additional assistance if you still had the unit in your possession. In regard to receiving your original unit back as the replacement, please know that we do not send out the same unit unless specifically requested by the customer. Replacement units are always new and sealed. Since you experienced the same issue with the sensors on both units, but the returned unit worked fine when we tested it, it is likely that there was too much pressure being applied on the sensors (only a light tap with the pad of your fingertip is needed to activate). Please reach out to our support team at [email protected] for additional assistance - we'd be happy to help answer any questions you may have.