This is exactly what I hoped for! I was skeptical that something that attached to my phone was going to give me accurate eyeglass numbers but it did! It also corrected my astigmatism. The prescription is perfect!
Response from EyeQueJan 17, 2022
Hi Kara,
Thank you for your concise and thoughtful review. Have a great rest of your weekend!
BB
bruce B.
Great response and in sight to solve my…
Great response and in sight to solve my problem
Response from EyeQueJan 17, 2022
Hi Bruce,
Thank you for your review! We are glad you had a great experience with Customer Support. Have a great rest of your weekend!
GQ
Guido Q.
Good assistance
Good assistance
Response from EyeQueJan 17, 2022
Hi Guido,
Thank you for your review! We hope you have a great rest of your weekend!
LI
Linden
Quick and informative
Quick and informative. Thank you!
GR
Greg
This is no PR
This is no PR. The support team is fantastic, helpful and friendly.
AL
Alan
Replaced my prescription.
I'm a 34 year old procrastinator when it comes to things like visiting the eye doctor so I decided to try EyeQue. I honestly did not expect such great results. The testing procedure can be a tad annoying to do several times over, but it was worth it. I've since replaced my 7 year old prescription glasses with a pair based on EyeQue's assessment. While I'm long overdue for an eye check-up, and it's even recommended that I do, I honestly am not going to anytime soon. The glasses I have are great and do the job so I don't see a reason to do so. I don't know much about eyes, and maybe the doctor might create a better prescription than EyeQue, but I can't see how.
MU
Mustang
Customer service provided excellent…
Customer service provided excellent troubleshooting tips. Thanks
Response from EyeQueJan 11, 2022
Hello,
We are glad that you found the troubleshooting tips helpful. If you need future assistance, you are more than welcome to contact our support team again.
3N
3N3RGY ™.
Wordy but worth the read
I purchased a vision kit to test my wife's eyes, since the cost of the kit was less than a single visit to the optometrist. After a bit of practice, she had her numbers. We ordered replacement glasses online. Once she received them, she was ecstatic over the clearer vision and no more headaches. Based on that, I tested my vision. I'm unique in that I didn't - at the time - wear glasses. I discovered my eyes are just a bit off in each eye, with astigmatism and presbyopia. I still test 20/20 vision without eyewear, but I had 20/10 (age happens) so I definitely noticed my squinting when reading or doing up close tasks. I ordered try-on glasses after using the test kit. After I received them, I noticed they were not working for me. Contacted EyeQue support. I promptly received a reply. Denzel from EyeQue started to assist with evaluating my numbers. To keep it short, after consulting with their internal optometrist, I was sent several try-on glasses to see what worked best for me. Finally arrived at my best numbers, after many emails, shipments and testing over many weeks. Keep in mind, I paid only once for a single try-on. All the help and extraordinary effort on the part of Denzel and EyeQue is so welcomed and refreshing in a "new normal" of complacency, incompetence and "karen's" of most companies' customer service reps. I HIGHLY recommend anyone needing a cost effective alternative for vision testing and eyewear invest in a kit and use EyeQue's try-on offerings. I can not over state the outstanding customer service of EyeQue. They are (for us) the total "real deal" package for our eyecare needs.
Response from EyeQueJan 11, 2022
Hello,
We are pleased that you and your wife had a memorable and worthwhile experience with EyeQue. If you need future assistance, you are more than welcome to reach out to our support team again.