I asked if your product worked with astigmatism , I was told yes so I purchased your product, What I was not told it is limited to about a 3 astigmatism and I am a 4 astigmatism so it did not work for me it was just a waste of money and time
Response from EyeQueAug 10, 2022
Hello Richard,
Thank you for your feedback; any review helps us improve our product and processes. One of our agents did reach out to you when your results were inconsistent to help you better understand your testing. With only three tests and a wide spread of results, a suitable set of EyeGlass Numbers cannot be generated for you. This is what prompted support to reach out. Our devices can support up to -5.00 Diopters of CYL, but the results can start to vary the closer to our range limit your testing needs are. Our limitations are listed on the store page for the VisionCheck as well as on the Amazon store page for the device. Please reach out to our support team so we can further help you with your results.
RB
Roger B.
I love the idea
I love the idea. The science appears sound. However I have performed 31 tests that I thought were accurate tests, but it still says results are too inconsistent. AND THEY REALLY DO LOOK INCONSISTENT. And especially the last 10 or 12 tests I did I thought went real well. I am an engineer and understand how things work, and how to best perform them. Could the device be flawed somehow. I want so badly for this to work for me.
Response from EyeQueAug 9, 2022
Hello Roger,
Thank you for your review. I'm sorry to hear that you are receiving inconsistent results. A support agent will contact you shortly to help troubleshoot.
DC
D C.
We didn't really know what to expect…
We didn't really know what to expect from this, but our experience was awesome. One of the technicians went over our results from the test in the app and had a couple of suggestions. After following their advice we got some test glasses and they were absolutely spot on. I couldn't recommend this enough.
Response from EyeQueAug 5, 2022
Hello there,
Thank you so much for your feedback regarding your experience with EyeQue! We are happy to hear that your Try-On Glasses allow you to see clearly. Feel free to contact us at [email protected] if you need any future assistance.
LF
Linda F.
Highly Recommended
My EyeQue experience was a new, let's-see-what-happens-next experience and I highly recommend EyeQue. I'd read about EyeQue a while ago, thought it was a great idea; And, the last pair of glasses I bought (a few years ago), I ordered online and that went well, so I had confidence in the online experience. I researched the product (Eyeque site, articles, videos, reviews). I ordered my EyeQue scope and PDCheck frames (Personal Vision Tracker Plus) via amazon. It is a simple process, but I had to practice (hand/eye coordination!) before I took the test. (With each practice test, my test-taking skills improved.) I tested more than required and compared my results with my last prescription: Consistent. I submitted my test results. I got a follow-up email from EyeQue because while my results were consistent, I forgot to set the resolution and brightness at the recommended level (EyeQue had the readings from my phone), and recommended resetting the phone and retaking the test to ensure more accurate results; that did make a difference. Shout out to Denzel Viray with EyeQue. (Reminder: make sure your brightness and resolution are set on your phone before you take the test.) I recommend ordering the sample glasses (note: currently distance only). I also recommend getting the more up-to-date version of the scope - the scope I had, I had to change the scope positions manually, and then had to reposition me again and again. I ordered new glasses online (still getting used to a progressive lens). I like having EyeQue within reach to check-in with my eyesight when I want. Overall, a very good experience.
Response from EyeQueAug 2, 2022
Greetings Linda! Thank you for your thoughtful review - we appreciate you sharing your personal experience with our device, the test process, and interaction with one of our support representatives. There is a bit of a learning curve with our device, but as you've discovered, with a bit of patience and understanding of the test process, you can get measurements that work great/provide you with clearer vision. Thank you again for your support - we hope other potential customers are encouraged by your first-hand account and give our product a try.
JR
Jane R.
So Far All is Well
I'm giving four stars at the this point because I have not come full circle in the process--I'm awaiting the arrival of my try-on glasees.
There was an issue transferring my numbers, but I am the sole reason for it. I contacted customer support and the issue was resolved in a timely and courteous manner. Thus far, in spite of my determination to thwart my own efforts at every possible juncture of a streamlined process, it has been a pleasure to use Eyeque and a huge benefit to me to do this from home.
Response from EyeQueAug 2, 2022
Hello Jane,
Thank you for sharing your review. I'm sorry to hear that getting a hold of our support team has been challenging. You responded to one of our support agents regarding Try-On Glasses outside our regular business hours. As our business hours resumed on Monday (8/1), the support agent has followed up and is awaiting your response.
We appreciate your patience and understanding.
CH
Chad H.
Gives bad rx numbers, I threw it away.
I followed the instructions and used the tools to get my vision numbers. I used those numbers to buy their recommended $19 pair of test glasses. I was excited as they arrived, however that quickly changed as I saw that the lenses did not help my vision...the prescription numbers were wrong. I threw away my EyeQue tools that I'd purchased and do not plan on buying again.
Response from EyeQueAug 2, 2022
Hello Chad,
Thank you for your review. We are sorry to hear that the Try-On Glasses are not working well for you. A support agent has reached out to gather more information to help troubleshoot the issue.
PW
Patricia W.
Very helpful
Very helpful. Very pleased with your product.
Response from EyeQueAug 1, 2022
Hello Patricia,
We are excited to learn that you are pleased with our products. If you need any future assistance, please feel free to contact our support team at [email protected]. Hope you have a great rest of your day!
JS
Jason S.
Worked Great with One Caveat
Worked very well. They walk you through the whole process. No problems. They recomend doing 3 tests for more accuracy but I did 6 tests to be safe.
I'm giving it 4 stars instead of 5 because the glasses I received in the mail will slide right off my face if I look down(got them from Zenni). So I assume it was a problem with the plastic frames that measure your pupilary distance? Or was it Zenni? Don't know.
Otherwise the glasses I received work great.
Response from EyeQueJul 27, 2022
Hi Jason,
We're happy to hear that your EyeGlass Numbers (EGN) worked great for you! As you mentioned, a minimum of 3 (consistent) tests are required to generate an EGN, but more tests are always better to help refine and improve the reliability of your results.
As for the glasses you ordered, the slipping is likely due to the frames needing some adjustment so they fit you properly. If you can stop by a nearby eyeglass retailer, they can help fix your frames so they form better to your face and stop slipping.
Please feel free to reach out to our support team with any other questions.