EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Lisa M.
Excellent Results. I worked with Denzel during my first time using the tools and he helped me understand the results. EQ customer service is impeccable, and Denzel and I partnered very well. My end result was very satisfying. I ended up with a computer EGN and a single-vision (far) EGN. I am now awaiting two new fantastic cat-eye frames and I cannot wait to wear my new glasses!
Marika M.
I had a hard time using the tester and then when the test glasses I ordered arrived they did not work at all.
Response from EyeQueAug 16, 2022
Hello Marika, Thank you for your review! We are terribly sorry to hear that the Try-On Glasses do not seem to work well for you. A support agent has reached out to help troubleshoot the issue.
Dhimant M.
It's perfect now but sometimes again not work properly
Response from EyeQueAug 16, 2022
Hi Dhimant, We're happy to hear that the PDCheck app is working fine for you now. Should you need additional assistance, please feel free to contact our support team.
Tim
Very easy to use. Great communication from support staff. Saves a trip to an eye doctor. Very recommended from me.
Response from EyeQueAug 15, 2022
Hello Tim! It's fantastic to hear that your experience with the VisionCheck, as well as our support staff, was a great one! We're glad to be able to provide these tools to our customers so they have the convenience of testing at home, but we don't want to forget to stress the importance of regular eye exams to check the health of one's eyes :) Please feel free to reach out to our support team again with any questions that may arise. Have a great week!
Roland M.
It took a little getting used to differentiating between the red and green lines.. once i could do that, i proceeded with the test. The try on prescription was spot on.. thanks for a great product.
Response from EyeQueAug 15, 2022
You're absolutely right, Roland! It may take a bit of practice to find the right position and to become acclimated to the test process, but clearer vision is possible when used correctly! We're delighted to hear that your try-on glasses worked great for you. Thank you for sharing your experience with us!
Krd_
Tools, if followed to the letter, will get you the glasses/contacts/eye correction you want or need, without the cost of traditional eyecare visits. You can learn a lot about 'eyeglass numbers' and so much more, as well. Truly educational and very much worth the time and cost.
Response from EyeQueAug 15, 2022
Hi Krd! Thank you for your review! You are correct, if used as directed (and are a consistent tester), you can generate reliable measurements for glasses. There may be a bit of a learning curve for some, but with a bit of patience and commitment, it will work! We are glad to help out with any questions along the way. Thank you again for your support Krd!
Jude L.
I would just like to warn other dissatisfied customers wanting a refund of same day purchase ..they take your money quickly and lag as long as possible expediting notification for insurance to re-establish availability to shop else where, its been 11 days since. I had to call my ins. who in turn called them to confirm. Make sure they follow through even with their dissatisfied customers. @ Stow, Ohio store
Response from EyeQueAug 11, 2022
Hi Jude, Thank you for your review, but I think that you're talking about an actual store location to which EyeQue does not have one. Could you be thinking about a different company? Our headquarters is located in Newark, CA and we have no brick and mortar stores. If this is incorrect, can you contact our support team at [email protected] with the issue you have as we have no records of purchases in our system of any of our devices.
Anthony
I was unable to get accurate eyeglass number results with EyeQue, they were always off by a large factor. I suspect it could be because of my permanent screen protector? Make sure you have some semi-recent values from an optometrist to sanity check against.
Response from EyeQueAug 10, 2022
Hello Anthony, Thank you for your review! I'm sorry that your results are not similar to your previous eyeglass prescription. Currently, your individual test results are inconsistent, which is hindering our system from generating a reliable set of EyeGlass Numbers. A support agent will contact you to provide further assistance.
