EyeQueHome | Vision Test From Home | EyeQue
EyeQue (eyeque.com) has 1,153 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Ken K.
Very good customer service. Made sure my tests were valid.
Response from EyeQueJul 26, 2022
Hi Ken and thank you for your review! We're happy to know you were happy with the support you received, and that the EGNs worked out great for you! Should you need help with anything else, please feel free to contact our support team. Have a great week!
heathertowell
Good service.
NordVPN C.
A reply was received in a timely manner and the rep explained why my order did not go through.
Response from EyeQueJul 26, 2022
Hello, It seems there is a misunderstanding, as another email (separate from the auto generated reply you are referencing) was sent to you with an explanation of the problem you were experiencing. The support representative will be reaching out to you separately.
Joe
They have good customer service that is available in more than one way. I had no trouble getting my problem resolved.
Response from EyeQueJul 22, 2022
Hello Joe, We are so pleased to hear that you had a great experience with our support team! More importantly, the issue you contacted us about was resolved quickly and easily. Please feel free to reach out again should you need help with anything else.
Richard M.
I’ve used EyeQue for about 5 years. In that 5 years, I have used prescriptions generated by EyeQue to order glasses online. I have been very pleased with the results.
Response from EyeQueJul 22, 2022
Hi Richard! Thank you for sharing your experience with us! We are delighted to learn that you've continued to use our products over the years to help you achieve clearer vision, and that you are very happy with the results. Your ongoing support of EyeQue is greatly appreciated!
Kester Maxwell Paive P.
I requested for information on the treatment of Retinitis Pigmentosa for my friend Kester Maxwell Paive who is serious visually impaired from birth. Am assisting him to seek help that is why I sent you an enquiry on any eye Foundation that can help him see for he is from a poor humble family and am only trying to help but am getting frustrated as no help from anywhere which includes your organisation
Response from EyeQueJul 18, 2022
Hello there, I am sorry to hear that you were not satisfied with the support you received regarding your friend. However, please understand that we are unable to assist with questions regarding eye health, as our products are not diagnostic tools. These questions are best directed to an Ophthalmologist, who can provide the appropriate advice and/or direct you to any organizations for more guidance.
BHGoh
I have difficulty reaching support/ finding live chat to enquire on Serial Number for VisionCheck which I received but the packaging was accidentally discarded by someone else.
Response from EyeQueJul 15, 2022
Hello BHGoh, Thank you for leaving us your review. I'm sorry to hear you felt that it was difficult to get a hold of our support team. However, your message was sent to us outside of our normal business hours. One of our representatives responded shortly after business hours resumed today and provided with the requested information. Please let us know if there are any issues with the serial number.
Doraine
Answered fast
