Eyemedvisioncare.comReviews of eyemedvisioncare.com

EyeMed is the absolute worst. Assured me they covered medically necessary contact lenses 100%, but NOPE. They don't give you a list of ophthalmologists, just eye clinics so when you need reimbursement for your MA lenses, you are SOL. Like, a layperson is supposed to know if someone's an optometrist vs. ophthalmologist. And good luck getting any info off their site. If you have a question via Contact Us, they reply with a one-time use code that expires in 15 minutes so you must stand around and wait to get that code OR ELSE. This is the Temu of eye insurance and I can't wait to kick these amateurs to the curb. ZERO stars

The agent I spoke with was rude and impatient. Responded to my questions like there was a problem. Then kept trying rushed me off of the call and proceeded by hanging up on me before I had the chance to inquire anything about my benefits in which that was the reason for my call. The young lady was rude, impatient, and disrespectful.

EyeMed is not insurance, they provided a benefit's sheet but did not pay what they said they would cover. They had the eye doctor reduce their costs and only covered $40 of the nearly $800 bill. I mailed in a dispute (cannot electronically deliver), they responded that I have Coinsurance and would have to pay for anything that remained, which is not what is stated on my Summary of Benefits. I will NEVER use EyeMed again, glad my employer lets me change benefits annually.

Per contract with medical mutual eyemed is to pay $300 towards eyeglasses. Instead they paid $180 and gave me runaround when confronted about ripping me off. Won't enroll in MM again.

I called to get something straightened out whether my claim should be billed with EyeMed or my medical insurance and the rude lady didn’t want to answer my questions. She simply hung up on me! She didn’t want to deal with any questions! She should be fired. The second call I got a nice guy but it doesn’t make up for this rude lady. I’m thinking of changing because of her.

eyemed.com over charged was extremely difficult to contact and ignored my concerns.

Eyemed double-charged me for a co-pay on an eye exam. I contacted them several times to resolve the issue and get reimbursement. Not only have they’re not reimbursed me but they’ve wasted hours of my time going in circles with them. I didn’t choose them for insurance, BCBS MA did and it was a poor decision on their part.

Unusable. They cover progressive lenses @ $150.. but have a $90 copay? Had to use optical store package making the purchase of 3 frames:lenses less expensive than using Eyemed. Basically wasted a year of monthly insurance fees. Horrible insurance coverage.