Tracey C.
Unhelpful and outdated
The automated system needs a massive overall. Utterly infuriating with redundancy, inaccurate, and then tries to pawn you off on a bot. After finally connecting to a human, she sounded like she had been asleep and fumbled with the headset for a very awkward amount of time and then laughed at my situation. It's also bizarre to either cover contacts OR glasses (within 12 months). If your Rx changed or you're new to corrective lenses - wouldn't you need both?! Also, I'm stuck in a situation where I need a 2nd opinion requiring another exam, so I get to pay out of pocket. Thanks. It's just my eyes, no big deal!