Eyemedvisioncare.comReviews of eyemedvisioncare.com

Terrible company they will take your money every month and then won't pay for anything, they practically steal your money because they won't pay for anything.

EYEMED IS A FRAUD COMPANY. They do not pay the claims. The customer service misguides the patients all the time. EYEMED is not a trustworthy company. I AM THE VICTIM OF EYEMED.

I have tried 4 different call attempts and apparently there is no way to speak to a human with this company. You get transferred to a chat agent, which is NOT at all what I need. Thanks Eymed, for your stellar customer service.

Eye Med must get huge payouts from the select providers that they want you to do business with. So if I go to a discount eye glass center where the total cost of frames, lenses and all the extras are around $200 I cannot get a single penny in reimbursement. If I go to one of their providers and spend $600 on the same, I could get a around $200 covered. So it's cheaper without EyeMed.

Wow. Just TRY to talk to a person. The finance genius behind this company does everything they can NOT to talk to a customer. Call 'em. cycle of identification. Your question doesn't match our list? go connect you to agent...oh! not really. You hafta speak to a chatbot. Which doesn't help. Then try to get an agent by either asking or pressing zero and one gets disconnected. If you press "contact us" on the website? Page not found... again. just wow.

They processed my claim incorrectly - filing my husbands benefits against my account. It has taken me 4 months to literally just get that removed from my account. I have had to pay for all vision care out of pocket in the mean time. They still have not reimbursed us for his claim and now for my claim they chose to reimburse the provider even though I had to pay in full because my benefit was denied. I have been trying to get them to correct and pay our benefits for 5+ months. Not to mention its over priced for little to no benefit.

Website does not work its waste of time

I have a couple of months paying this insurance company and TODAY is my FIRST TIME trying to make an appointment with their network providers. What a stressful experience, I have more than an hour trying to find ANY OPTALMOLOGIST clinic near my home and what they sent me is just a list of some OPTOMETRIC clinics that just promotion to buy lenses etc. I need to make an appointment with a Eye Doctor to realize me eye exam and they just show me alternatives to buy lenses. Their customer service is just AI chat, they don't provide you a customer service phone number and when you find one searching at the internet the phone number is a automated system and in the internet the automayed chat just bring you to OPTOMETRISTS that is not what I'm looking for. After many tries they hang off the call and you need to start the cycle again without ANY HELP or assistance from the company. Very strong headeche experience and still without find a oftalmologist in their network and NOBODY help me either, I regret to change my previous eye insurance company.