Eyeglasses.comReviews of eyeglasses.com

I sent my old frames in for new prescription lenses and the turn around time was so fast and exactly what I had requested, line bifocals, transition lenses. I highly recommend Eyeglasses.com!

Lisa has to be the absolute best!! I came all the way from Long Island, NY and must say that the service and expertise far exceeded what I get here in NY. Please give this woman a raise. I received me glasses and they are perfect. Thank you.

Never received my order. Am currently filing a PayPal dispute to get my money back since no one had responded to any of my emails or phone calls. Order number was BK-7358. I purchased overnight shipping a week ago and never received any updates or anything and it still says not yet shipped. I want to cancel it since I got the product elsewhere but no one has responded to my attempts to do that either!

The glasses were as described. I got my prescription lenses put inside and the look great.

I ordered 2 pair of glasses. The first arrived with the wrong prescription on the right lens - customer service has promised to mail me a new right lens but after 3 weeks it has yet to arrive. The second pair is correct; no issues - exactly what I ordered.

I love my new glasses! I especially love having the magnetized sunglasses so I’m not constantly changing from one pair of glasses to another. My prescription recently progressed to the point where I need to wear glasses all the time - this pair fits my needs well.

My order was frames only. The selection and the pricing (with a coupon) were very good, and the frames were well-packaged and arrived in excellent condition. I've deducted 2 stars, however, for 2 reasons. First, the website didn't indicate that the frames I ordered weren't in stock and would have to be back-ordered. As a result, it took 2 weeks to receive them. Had I known Eyeglasses.com didn't have them in stock and the wait time would be that long, I wouldn't have ordered from them. Second is the customer service related to this issue. When I checked the status of my order on-line, it again didn't disclose they were on back order and there would be significant delay. Instead, it continually said only "in process," which told me next to nothing. When I thus called for actual status information, the first several times I reached only a recording that no one was available. After multiple attempts over several days (all non-holiday weekdays), I finally reached a live person. While she was very polite and helpful, it was only then that I was informed that there would be a major delay in receiving the frames because they hadn't been in stock. The time to disclose that is before the customer places the order, and it appears Eyeglasses.com avoided disclosing that. I find that to be poor business ethics.

Easy to order website, prepaid shipping label. Two week turn around for my daughter’s single lens glasses total, including UPS shipping. Very impressed. Lenses are nice, correct and she loves them.