Eyeglasses.comReviews of eyeglasses.com

I ordered new frames on 3/24 and I have not received the frames yet. However, I was sent an email to review my experience for the product I received. I haven’t received the product.

I like the website. Easy to order. Received in a timely fashion.

great customer service after reached

ZERO response from customer service. Left multiple emails and voicemails (phone support is non existent at this point). Been waiting over a month for the other 2/3rds of my order and now it’s to late and I want to cancel the remainder of my order but they simply don’t respond or answer the phones! I will not be using g them again and buyer beware in dealing with this company.

I absolutely love the Gucci glasses i purchased from Eyeglasses.com! Customer service when I did get through was very understanding of my concerns and explained everything fully and patiently. My package took a while to arrive because it was not in stock and it had to be shipped from Italy. Besides that I am totally satisfied with my purchase.

Here again is another reason why I would rate this a one with no hesitation! To assume I would leave offensive words is so insultive. I loved eyeglasses.com and over the years have bought many frames as well as tell many people in my vast field about their great selections, saving prices, and fast delivery services and exchanges. So, it’s time to purchase another pair and I understand these are now difficult and trying times, I understand this working in the front lines in a senior living facility and having battled covid-19 myself! But I purchased frames and there was a concern with my bank that this may have been a fraudulent purchase so they blocked it. Eyeglasses.com didn't even inform me that this occurred and I needlessly waited for my frames until I decided to call and see where my frames were. When I learned of the situation and was able, by-the-way, to resolve in quickly, I wasn't too happy with the associate on the other end! She was very snippety and abrupt in her reasoning as if I was a belligerent acting buffoon. I had just remarked to the effect of, "Oh My God, why didn't the call me when the process was declined?" I would have been able to straighten out sooner and received my frames. Her sour response was inexcusable, but as a Christian most certainly forgivable and forgotten! The point I am making is I didn't feel the love and appreciation of an old and friendly returning customer! Then I get my frames and they felt and looked so cheap, and the glass case, seriously.... I just dropped 185.00 and I get a felt bright purple case that you'd probably see in a five and dime store! Not to sound rude but at 185. I should at least get a half-way decent glass case like you use to send from previous orders. I was disappointed beyond understanding.

I just came across this Trustpilot website and saw that there is a review for Eyeglasses.com. I think they are okay when nothing go wrong. I used to order glasses from them for my whole family for three or four years, until Oct 2018. When they messed up my silhouette frame by putting a sharp turn on one of the legs. The person who worked on it must of said, "oops". I then send them back with photos showing them where they messed up. They said they will replace the leg that they messed up, since after making a sharp bend, there is no way to reverse the bend. Well guess what, two weeks later, they send back the same leg by bending it back as much as they could, which you can tell comparing to the other leg on the frame that one leg has been bent. Bottom line, they have integrity issue and not willing to fix their mistakes the correct way and lie that they will replace it. So, they saved $100 of not replacing the leg that they messed up, but have lost all of my business with my whole family since Oct. 2018. Since then I have gone to Lensabl and very happy with them. Eyeglasses.com can check on Order #AC-7997 to confirm what I stated above.

Fantastic exactly what I was looking for!