Eyeglasses.comReviews of eyeglasses.com

I'm a repeat customer - and an enthusiastic customer - of Eyeglasses.com. I have bought glasses in their storefront and also on-line. They have the frames I want and their service before and after the sale is first-rate.

Nice eyewear, thanks

The ordering process couldn't be simpler. But, the best part is you get to select *exactly* the lenses and coatings/features you want. This is perfect for people like me who do my own research and have specific lenses and coatings that I want. There's no guessing or wondering what you're actually getting. Every time I've gone to typical brick-and-mortar place, I never knew what I was actually getting.

In September 27 I ordered a 60 dollar eyeglasses, which I paid with "amazon pay". I got two surcharges 27 dollar each (54 dollar surcharge), for fast delivery which I never requested. The product was delivered on October 5 (6 business days). I Wrote about it, requesting explanation and never got an answer. If you don´t want to loose your money, don´t buy in this page.

I had purchased glasses online on another site before. While the selection of frames was good, the selection of lenses was more limited. On eyeglasses.com I was able to get the Varilux lenses I wanted with all the options I wanted. The craftsmanship was perfect and I’m loving my new glasses

Thank u ! I like the glasses and your service!!!

AWFUL experience. Bought glasses in April. They broke in August. They replaced them with no problem. But they broke again in October...same exact spot. The customer service rep cited something about a warranty and only paying $64 for frames and said they would replace it one more time, but I would have to pay for shipping. When I asked to speak with someone else because I thought that was unfair, she hung up on me. I had also previously called and was told to email pictures which I did and still have not heard anything. I will not use a company that won't stand behind its products and more importantly treat their customers like they are the ones at fault. ***Update: After reading this review, Eyeglasses.com left me a voicemail. I was told that they would replace my frames, I would still have to pay for shipping, BUT I would need to take down this review. I have yet to receive a reply to my email, I called and left a voicemail yesterday, spoke to a rep today and was transferred and left another voicemail. The bottom line is that they still do not understand that its not my fault that the frames that they sold to me broke two times in the same place within 6 months. They also fail to realize that good customer service means that your company is willing to acknowledge a faulty product and do what it can to make it right rather than putting the onus on the customer. Rather than taking down the review, I would have rather written an update telling everyone that it was solved. As most, I rely on reviews...both good and bad. That is what this site is for...not just to get an issue resolved...and then have the review deleted. I'm done. I will, unfortunately, have to chalk this up to a bad experience and although the frames were very reasonable, the lenses were not and those cannot be replace. ***Also, they mistakenly replied that they have shipped them to me 4 times...it was 3...once to me, once when I returned the broken glasses and finally when they shipped the new glasses.***

Good service. A little slow to ship orders: 2-3 days. Processed a return quickly. Overall a good experience. Will definitely continue to buy from Eyeglasses.com!