Eyeglasses.comReviews of eyeglasses.com

Excellent and very polite service.

Ordered cam exactly as described and shipped faster than expected

Great online company. Placed order for glasses with prescript glass lenses a pair of clear and a pair of brown 3 polarized both based on the same Aristar frame, chatted online with customer service and they hooked me up with cable temples that weren't even listed from Aristar. My prescript changed, ordered new lenses, plastic CR39 this time and mailed in my old glasses and in a few weeks had my new glasses in hand. This is a trustworthy company.

Expeditious and friendly service. No hassle returns. Excellent products.

A great top of the line pair delivered sooner than promised..,

Always great service and product. Just the other day I checked on a delivery which for me was important as I had to leave the country for an extended visit, they checked status and pushed it through so I got it in time for my trip. Excellent

customer support does not respond.

Ordered glasses on 12/9. Hadn't heard anything for over a week, so I decided to email customer support. I sent an inquiry asking about the status of the order. The time I sent the email was around 1 AM, EST so I did not expect a response until the next business day. I was a little surprised to see a response within 60 seconds. The response was obviously automated, however, it was tailored to my specific order, so it was set up in advance to reply to any email coming from the address I used during checkout. The reply stated that they had "just heard" from the company (Ray Ban), and that the frames would arrive in 3-4 business days. Since the reply was set up ahead of time, I had no idea when the supposed "3-4 business days" began. I found the whole thing a little troubling (especially after reading reviews here), so I decided to call. When I called, the woman essentially repeated what the email had stated. I asked why I was charged for something they didn't have on hand (a big no no with credit card processors), I was told it must have been a mistake or glitch. I explained that I was a bit perturbed by the delay because I knew that the Crizal Sapphire coating I paid for would add even more time to my wait as there are only a couple places in the US that can do it and they need to be sent out, coated, and sent back to eyeglasses.com to be fitted into the frames. Being aware of this extra wait, I most certainly would not have ordered an out of stock frame just so I could add on an undetermined amount of processing time to an order that would already take a while. She told me that they already had my lenses back from the place that does the Sapphire coating and they were just waiting on the frames and then all they would have to do is cut and fit them in. I was assured that the glasses would be done by Friday of that week and offered free overnight shipping for my trouble, so I decided to just wait. Big mistake. The glasses finally shipped on 12/28, about a week after I was assured they would. I figured it was the holidays and was just glad that they were finally done and on there way to me. I get the glasses today and low and behold, they do not have the Sapphire coating that I paid for and was assured was applied. The Crizal Sapphire coating has a distinct blue reflex color (hence the name sapphire) and these have the same exact purple and green reflex color that I have on my old glasses with standard (and MUCH less expensive) anti reflective coating. Eyeglasses.com took my money for an out of stock frame without notifying me ahead of time that they did not have them on hand, was less than honest with me about the status of my order, and then sent me an inferior product that was not what I ordered. This can only be classified as fraud. It is new years eve, and I imagine that their "customer service" department will be closed for the holiday tomorrow, so I will wait until the afternoon of the 2nd to hear back from them with a satisfactory resolution. If I don't hear anything by then, I will have to call my credit card company and initiate a charge back. I encourage everyone else that has had a similar experience to do the same thing.