Lesa R.
Still Waiting on My Prescription—Customer Left in Limbo Amid Ongoing Investigation with no clear timeline or update
I placed my prescription order on June 10th, and it was supposed to arrive the following week. Nothing ever came—it’s still showing as “out for delivery.” When I called, the representative told me that if I didn’t receive it by the next day, she would initiate an investigation. She followed through, but since then I’ve spoken with three different reps, and all they’ve said is that it’s still under investigation with no timeline for resolution or when I’ll receive my order. Spoke with a Rep today and said she's taking over my case and will keep me updated. I truly hope so! I don't typical do bad reviews, but this has been very frustrating. This entire delay stems from issues they’re having with the mail carrier. But why should your customers be left waiting indefinitely? The right thing to do would be to resend the order while you continue sorting out the issue on your end. I'm still waiting and today 6/27 with no resolution. They need to do better!