Extra Mile VanlinesReviews of extramilevanlines.com

Great job, initially spoke to Shawn he was so patient going through the inventory he went room by room. Being my first time moving from Florida to Texas I was so nervous. Gave me an amazing price . His Customer service team helped me during the time it took to complete the move. I did need additional space and the foreman assisted me fairly with the items I forgot. In all I'm in Texas and moved in. Thank you again Shawn!

My husband and I had a move scheduled with Extra Mile Van Lines and they were completely unprofessional. We were asked to confirm two dates for moving, which we did and they did not show up until day 3. Since we were renting, we were supposed to have the townhouse professionally cleaned and scheduled those appointments accordingly. Because Extra Mile Van Lines wad so wishy washy about showing up, we had to reschedule all of the cleaning. This in turn put the townhouse manager in a bind. The moving company acted like nothing was done incorrectly and did not take us seriously. They were not friendly and never apologized sincerely. My husband had to wait 3 days, in a townhouse with no food, no internet and no television waiting for the movers. Inconveniencing their customers means nothing but they sure collected their $3000 quickly! Yes $3000 for a 2 hour move in which WE packed everything and wrapped almost everything. I would never recommend this moving company. The company just reached out to my husband declining any reimbursement for our trouble. My husband is Shane Williams from Waynesville, MO. And now the owner says my husband was just trying to get money back!! Absolutely false!! How dare you treat a customer like this!! You are dishonest and a liar. We waited 3 days for our stuff and that is NOT a lie. You had to find a new company to move the stuff Wednesday afternoon, which is exactly when the movers said they got the contract. Shawn Hart- owner- you have alleged that my husband was trying to scam you into giving us money and that is a lie. And the only way you keep high ratings is to only publish the ones that make you look good. You’re a coward and a dishonest businessman. Yes the load was picked up and delivered the same day which was Thursday, not Monday or Tuesday which was in the contract.

Worst moving company ever!!! Stay away from this company... They add several extra charges after they have your stuff... I ended up paying almost $1000 more than the original estimate. Additional to this they damage my stuff and did not take responsibility for this, broke an 55 gallon aquarium (they charge me extra money to pack this aquarium the proper way)... They have been lying to me telling me that they will send me a claim form, that I'll get a phone call to solve this and 3 weeks have passed and nothing happens. This company is unprofessional, irresponsible. I have no words to tell you how disappointed I am with their service.

I am currently in the middle of a move with their company and thought I would write a review based on my experience thus far. Signing up was great, the initial rep was super helpful, responsive and they were meeting all of my needs. The pickup team arrived on time and was communicative and helpful in loading the truck. I was told the service (I had already been quoted for) included "door to door service- disassemble, wrap, itemized inventory, conditions report, fees are all included. transportation, taxes, fuel, labor costs, cargo protection plan. Flexible date change." The previous moving company I had used had already wrapped my items so they just had to move them all, they told me it all should be wrapped again but they wouldn't do it unless I paid an additional $200, so I declined. This was supposed to be a part of the quote already. As soon as they left my house I lost control of the situation. My belongings were supposed to be delivered on Saturday (6/8), I received no communication at all on Friday or Saturday while I was reaching out asking for updates from the team. The initial sales rep said she would get in touch with dispatch and they called me late that afternoon to tell me it would probably be a Monday/Tuesday delivery, not ideal but I could make that work. Well today (6/10), I reached out again asking for an update and was told "We don't know yet, maybe later this week..." MAYBE. I apparently had been charged $250 for the exact delivery date so they refunded that since they drastically missed this date but that's it so far reimbursement wise. UNACCEPTABLE. I am living in an empty house and know no one in the area to stay with and the company is providing no updates as to when I will get my belongings and is rude when I was on the phone with them. TBD on when my belongings will arrive but I will update accordingly once they are. Update: It's 6/19 and I still don't have my items and I still don't have an update. I notified them I will be out of town 6/27/-7/4 for my niece's 1st birthday and they said if they try to deliver in that time frame and I'm not present it will reset my delivery time frame and could be another 1-2 months. They said nothing in the contract is binding and there is nothing I can do other than hope I don't reset my delivery window. DO NOT USE THIS COMPANY.

Part III The "initial" charge per Chris was for a one day delivery. He offered me the 2-3 day service in which I declined. I was well aware that the movers were NOT conducting the same day delivery once I was notified the day prior to the move via dispatch. At that time, I was advised that the movers were coming between the hours of 2-6 vs. the morning hours. I called the day of to inquire about such, but once again....time misspent. Did anyone investigate and/or listen to the calls..... Obviously NOT, because this is ALL redundant. This matter of concern was submitted on May 26, 2024. As of June 6, 2024, I finally received some means of feedback. I wish I had been able to post screenshots. A grab & go move with mainly boxes & totes (majority which arrived not in it's original shape; ie scrapped, scratched, cracked totes & so forth). The only furniture consisted of a new headboard (which arrived damaged that was pre-wrapped) with bed rails, a loveseat and a sofa. Yet, it took (3) hrs to load. UNFORTUNATLEY, I could not be present due to the movers arrival time that was brought to my attention the day before because I had to retrieve my key to the unit. Nonetheless, Chris advised me that an additional stop at the storage was $50.⁰⁰. My invoice reflected the amount of $100.⁰⁰. Thankfully, I was present for the delivery service. The drop off at the storage took no more than 30 minutes, which was 90% (or more) of the items on the truck. I also followed the truck to the unit. It was (10) miles or less in distance with no traffic impeding the flow of movement. Once again, this drop-off took less than 30 minutes. It only consisted of app. (5) boxes, a wrapped headboard (later discovered damaged during the move), a loveseat & couch. Needless to say, it took (3) hours to load for a well prepped grab and go move that I couldn't be present to oversee because I had to retrieve my unit key. I only expected the movers to assemble the bed based upon what was told to me by Chris. Other than, the inquiry would have never surfaced. You've mentioned you reviewed my invoice and spoken to the movers, but once again, did anyone take the time to review the calls.....🤔. This is what was initially supposed to have taken place when I spoke with Derrick on May 15, 2024. As for him, he would continually blow me off. The "truth" has been recorded. I do NOT appreciate being lied to and I do NOT appreciate being taken advantage of!!!! Whoever you are that responded to my comment, do you care to provide me with your email. Then I can forward you screenshots and so forth if need be.

Makayla and her team were excellent!!! We were vert satisfied with our service!!

I had a great experience getting everything all booked and taken care of for my move. Chris and his crew went above and beyond to make it a great experience for me and my family. Definitely recommend.

As frustrating as moving is. I booked my move through Extra Mile Van Lines and my carrier was M&R Express. The team @ Extra Mile Van Lines took their time to go over all my inventory to make sure I wasn't going to have to change it, Darlene with customer service was very helpful and kind. The drivers from M&R Express came in packed my stuff, wrapped up my furniture and pictures. I'm going to be recommending them to my family and friends. They lifted a big weight off my shoulders. I suggest that you try them for your move.