Extra Card Reviews | Read Customer Reviews of extra.app

Extra Card Reviews | Read Customer Reviews of extra.app

Extra Card reviews

832 approved reviews, newest moderated first

Jacob L.
Jan 19, 2023
Good work
Good program in assistance for beginners building credit
Response from Extra CardJan 19, 2023
Extra is great for those building credit for the first time! Thank you for your review. 😊
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Ashley
Jan 19, 2023
Amazing!
Amazing so far no issues Love the rewards
Response from Extra CardJan 19, 2023
We're happy to hear our rewards feature has been a valuable part of your experience with Extra! Thank you for your review. 😊
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Oscar M.
Jan 19, 2023
The app is too complicated to use
The app is too complicated to use, they block the card a lot, to dispute a transaction they take about 20 or 30 days to fix it.
Response from Extra CardJan 19, 2023
Hey Oscar! We apologize for any frustration this may have caused. To provide some clarity, the Extra Card functions on an automatic daily payback structure—in the event a repayment fails, it will result in an account lock. We are happy to look into your account, and answer any questions about how our product works, please contact [email protected] and a specialist will assist!
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Creighton H.
Jan 19, 2023
Primary purcahsing card
Have used Extra as my primary card for the past year +. Credit score is 705/714 with very little income and a credit age of only 9mos. Also used my rewards pts to get my fiance extra christmas gifts that all showed up ahead of time. Great experience thus far
Response from Extra CardJan 19, 2023
We're so happy to hear you've benefited from the use of your Extra Card—from your excellent credit score, to redeeming points for holiday gifts! This is what Extra is all about. Thank you so much for your review!
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Tarun B.
Jan 19, 2023
Worst experience no customer toll free…
Worst experience no customer toll free services and worst app experiences card does not work sometimes
Response from Extra CardJan 19, 2023
Hey Tarun! Customer service is very important to us here at Extra. We're more than happy to look into your account—please email [email protected] and we'll connect you with a specialist!
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Renee M.
Jan 19, 2023
I see no change in my credit.
I see no change in my credit.
Response from Extra CardJan 19, 2023
Extra reports the total amount spent each month to Experian and Equifax. Depending on where you’re checking, this is not always visible on your end. It is all accounted for in our reporting, but we do not define where or how the Credit Reporting Agencies list or categorize our activities on their proprietary websites. Please email us at [email protected] and one of our specialists will look into your account!
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Amario W.
Jan 19, 2023
You should have a system in place that…
You should have a system in place that automatically do account updates
Response from Extra CardJan 19, 2023
Our system currently checks and refreshes your connected account balance up to three times a day. We understand that all of our members are unique and have different spending habits, and sometimes this just isn’t enough. We’re excited to say, we will soon be releasing a number of improvements, including an in-app manual refresh feature! This feature will allow our members to manually update their account balance any time within the Extra app. We will announce this to all of our members once this feature is live. Thank you for your feedback!
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customer
Jan 19, 2023
Not great but I like it
It’s good ish
Response from Extra CardJan 19, 2023
We appreciate your feedback! If you'd like to share how this product would better suit you, please reach out to [email protected] and we'll take your comments into consideration.
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