Extra CardReviews of extra.app

Response from Extra CardDec 20, 2023

Hey Christina, we appreciate the opportunity to address the points of concern you’ve brought forward in your review. Extra pays for all of your purchases upfront. So when new, or reoccurring charges are made to your extra card, so long as there are enough funds in your connected account, the charges will clear. Meaning that purchases will only decline if there are not enough funds in your connected account at the time you are attempting to transact. So for this reason it’s important to keep funds in your account around the time when your bills are scheduled to pull, or some vendors will revert to another form of payment you have on file with them. In the case when a merchant overcharges, the best course of action is to resolve that directly with them. However, Extra can always offer the recourse option of disputing the duplicate charge or overage amount in the dispute network. The standard processing time for transfers ranges from 1 to 3 business days. In this timeframe, your bank balance may fall below the necessary threshold for recollection, resulting in a failed payback. Until the funds have been fully processed, you can monitor both your in-flight transactions and your real-time bank balance using the Extra app. In instances where a payment fails to be collected, our system will automatically retry when it detects a sufficient balance. When it comes to establishing and building credit, the timeline in which you see changes to your overall score is incredibly relative to the individual. As you know, there are a number of components that are factored into your score, but it really comes down to consistent, long-term use that demonstrates your positive payment history. In a recent study we conducted with Experian, it showed customers have on average a 48-point increase, as long as they exercise healthy financial behavior while using our card. Regarding your account closure request, we are unable to close your account due to an unpaid balance that resulted from a payment stop initiated through your connected bank. To resolve this issue, we recommend reaching out to your banking institution to remove the block, allowing us to recollect the funds. Once the payment is fully processed, we can proceed with your cancellation request. We do apologize for the experience you've had as it's far from the impression we would want any of our members to leave with. If you'd like additional support or have any account-specific questions, please send an email to [email protected], and our team will happily assist you.