Extra CardReviews of extra.app

EVERYTHING WAS GREAT

I feel that only getting the basic credit building plan is the only thing that is worth it as being a member. I have been with extra for close to a year now and they have helped with me improving my credit score. However, upon further review I do not feel that the extra credit plus rewards plan is worth it. The rewards are basic at best and you have to use up all of your points on the simplest of things. The items aren't as exclusive as they make it out to be. There is a lot of tech issues with their app and their games they create are hard to play. You can't even resell any of the items you use from your points because they aren't of much value. I asked for them to lower my plan to the basic $8 plan and was told I have to wait for the tech department to look into this matter within 24-72 hours. It has been 5 days now. A customer service rep. told me that they have escalated the matter but also told me that I may not be able to lower my plan. I mean when I signed up I was told I had the option to change my plan when I wanted to. I bet if I was on the basic plan an wanted to upgrade to the $12 plan they would just do so with no hiccups. Now that I want to reduce my plan meaning they get less money from me, they are making me jump through hoops. I feel that I may have to cancel my account and escalate this with the Attorney General. Basically, only get the regular credit building plan and not the rewards plan. It is not worth it. Yes. My overall situation was resolved by a manager. Thank you.

It’s horrible. This crap put a missing payment on my credit credit when it was something wrong on their end that case me not to be able to make my payment that I had on autopay

App is broken half the time full of UI errors and more. app went downhill fast.

Extra is great, I use it for Budgeting and cool looking card too

They are very good helpful people

Aways getting a message stating that my account is not connected. Really I don’t see no point being a member. It’s no beneficial.

Great customer service and the support agents are always helpful and quick with resolutions ! Highly recommended company !