Exterior ShuttersReviews of exteriorsolutions.com

I ordered 11 pair of custom vinyl shutters, and asked that they be expedited. They shipped out the next day, and look just fine. I'm ordering 2 more pair (neither the contractor nor I looked at the tree-shrouded north side of the house.....ooooops). I worked with their online chat person to get these orders done, and found the whole process very easy.

I purchased four shutters from Exterior Solutions to replace interior working shutters. All four were the same width, with two one length and two another. When I received the shutters all four were narrower than the width ordered--one by 3/16 inch. One was 1/4 inch and another 3/16 inch shorter that ordered. Two of the shutters were grossly out of square. Exterior Solutions refused to do anything to rectify these problems (like do them over correctly). By the time I made shutters square and pairs the same sizes, and adjusted the openings to compensate for the undersize shutters I had invested 18 hours work. I expect more in terms of quality and customer service.

Really bad customer service. Was quoted wrong prices, communication was slow to the point I’d have to email multiple times to get a response, then was sent product with missing hardware not even bringing up the lengthy delivery time. For the price, I expected much better customer support than I received

I was very concerned after reading these reviews. I started out by emailing the company about their return policy so i’d have something in writing and feel a little more comfortable. My shutters didn’t take long at all and arrived at the exact measurement and color i ordered. I could not be more happy. They are cheap shutters but the best cheap shutters. I’m happy i took the chance with this company so i could save a lot of money and have the exact measurements i needed.

I received my order of shutters on 8-3-17. Unfortunately, the color of the shutters is considerably lighter than sample that was sent by the company. The primary reason I bought these shutters was because the color sample was a very dark green. We ordered Ebony Green, but the color is considerably lighter. The shutters are very shiny as well and not subdued like the sample is. There are light marks in the bends of the material on several of the shutters and they are unsightly. The shutters seem to mark up very easily. The material is very thin. Before I ordered these shutters I contacted customer service regarding the width of the shutter. I needed them to be exactly as described because I was replacing shutters of equal width and had concerns because of fading of the underlying siding. I was assured they were cut true to size. The shutters are not cut true to size. I contacted customer service and the were initially attentive. The representative indicated that she would contact the manufacturer. Apparently after speaking with the manufacture she was told that there were no changes to the formula for the color of the product. I pointed out that maybe there were changes made to the material used to make the shutters that could have caused a variance in the color. She had no answer for that. The representative did acknowledge that there was clearly a color difference after I had sent pictures of the product compared to the sample. The solution that they came up with was to send us new shutters. Unfortunately when I received the new shutters they were the same color. I would warn future customers that the color samples provided may not accurately represent the actual product Besides the color issues, there are some quality issues as well that add to my dissatisfaction in this product and I am disappointed that this purchase was not what I expected. I tried to post a review on their website, but apparently reviews have to be approved by them, which really defeats the idea behind reviews.

VERY CHEAP MATERIALS. I ordered the vinyl shutters. 2 weeks late from committed delivery date, they arrived. Cheap flexible plastic, about the width of a credit card. I called to schedule return and was told that they do not offer returns. What kind of company does not offer returns in 2017 internet retail?

Terrible customer service. Promised my order would be delivered in 12 - 15 days. Two months later nothing and couldn't confirm a deliver date. Avoid this company.

Not Reliable. We ordered six pairs of expensive shutters. we were promised a ship days which came and ant without any notice from them. The second due date also came and went without a notice, forcing us to twice postpone painting. I would advise not dealing with this company.