Express PassportReviews of expresspassport.com

Charged me $217 to fill out a form I can get for free from the government, then didn't even submit it! Form had no instructions like the government form does, and never kept me apprised of the progress! After two months of nothing happening, I filled out my passport application at the passport office and cancelled my application with express passport (express - really???). Cancellation fee - $125! $125!!! Stay away.

Like others, I was scammed. I thought I was legitimately filling out information on the proper government website. The site is unclear, and I did not look as carefully as I should have as I was hastily trying to get this task done. In the end, I am the one who made the mistake to not read the fine print, but I am very upset that not 1 minute after I filled it out, did I realize and called to change it and they still felt happy to take my $75. It feel very tricky, as I had typed in passport renewal form Canada and this site came up. I assumed it was an express way to get your passport done through the government, not a third party company charging you to fill out a form. Anyways, I do not reccommend this company, there is no need to take such a large sum of money from people who never intended to use their service. I assume this is set up this way for them to make quick cash. They need to make their website more clear.

DO NOT USE! Either do the application on government website or go into government office. This is a scam. No need at all for this process. Even if you are in a rush get it expedited through your local government office. Again DO NOT USE this website for passport application! I had not read the terms clearly and assumed that my actual passport fees were included in the amount that I had paid. Unfortunately people like this exist in this world and love to steal money from people! DO NOT USE! Any good review must have been made by the company itself!

Filled out info online, had a few interactions over missing info. Now that I’ve sent all my info tho, I’m unable to get a response from them at all. I’m concerned now, that this is a scam from the start, hopefully the decent reviews aren’t fake too.....time will tell I guess So I can’t reapond directly to their response, so I’ll add it here, and hopefully this still makes sense. Imagine my surprise to NOT receive any communication either.....I get it that I’m theory, you have automated response, and individual representatives, which I’m not denying I’ve spoken to. My issue is now that I’ve provided all the additional information, that mind you was only “half populated” via the app(document pages) that the response has stopped completely, which is kind of nerve racking given that I’ve provided ALL my personal information. All I’m asking is for you to provide the services you outline PRIOR to providing information, as well as after the process is “complete”, and not just regurgitate what the website says, without ACTUALLY providing said communication The rep was a Derek A, if that helps you out further....

Absolute garbage! I unknowingly filled out the application with the notion I was filling out a government issued passport renewal application (in a rush and embarrassingly not doing my due diligence, so this part was complete fault of my own). Minutes after filling out the paperwork I realized it was a third party service and cancelled immediately as I didn't require their assistance and the situation was thoroughly explained to them. They charged me $75 to essentially delete my sensitive information and cancel my application. There was no service whatsoever given to me and yet a charge of $75 remains- I assume this is the only way they make any money. Such a scam and I'm in complete disappointment and disbelief of this entire situation.

Could not be more upset with how the website is structured. It is literally structured to steal your money. The VERY FIRST thing you do is pay*** whether knowingly or unknowingly. Immediately asks for credit card information which seemed to be normal enough but it immediately charges your card and they even charge you another 75$ to cancel it. Super Trash organization, wouldn't wish it upon my worst enemy regardless of the situation.

After realizing I needed to renew my passport 3 and a half weeks before my cruise, I found this company and I’m So glad I did! They were So helpful and communicated with me every step of the way.

I am in awe of Express Passport and the company's service. Monday I discovered my passport had expired and our international trip was to begin 12 days later. That day I used the company's website to download the application form, Tuesday I had the passport person at my USPS check the app, Tuesday morning I talked to your employee (I believe her name is Marie) and she was incredibly helpful. She was re-assuring, informative, extremely courteous. I downloaded the FedEx address from the email she sent, and got the package off to Philadelphia (from the middle of the country) on Tuesday afternoon. Marie had told me I should have the new passport no later than Monday, a week after my discovery. But, the passport arrived around suppertime today, only the fourth day after I sent the packet to the Philadelphia office. Wow! I definitely would give Express Passport my highest possible endorsement; it was a pleasure to work with a company that provides such effective and efficient service.