Express PassportReviews of expresspassport.com

Awful!! It could not have been worse. I was diverted from the US Postal site unknowingly to Expresspassport. They CANNOT provide the services I needed because it had to be done in person. However, I did not get that information until I gave my CC information thinking it was for the US Post office. I immediately tried to cancel and requested to do so via email twice, tried calling ( no answer), and found no methods on their website. To this day , over two months later, no response from them to me. However, they are telling my CC company and BBB that I didn't use their appropriate cancelation form that they need to provide. They have never provided such a form so keeping my money for no service and no access to their form is a scam. I have all my documents and will go to court! So five days ago, I received a response with an apology and a claim they would out to me in another form. Five days... nothing...no email, no call, no snail mail.

Paid for expedited passport company took my money and ran. Received “fake” customer service emails where the responses were automated and every phone line unavailable. Essentially this company takes your information, money and runs. At some point they may have been legit but no longer are. I would NOT recommend this service.

good service.

Worth every penny! I booked a trip a couple of weeks out and realized that my passport was expired. It's a long drive to the passport expediting office from where I live and I would have had to miss a whole day of work, plus gas and time to deal with an express renewal. I filled out the forms, triple-checked them, and walked through the process with an agent on the phone, then sent my documents out via Fedex. I got email notification during each step of the process, and my new passport arrived at my house five days later, with plenty of time to spare before my departure. Great service!

This company is a scam and potentially identity theft! And even worse they are preying on children and frudalently gathering their personal information and then trying to charge the parents 75 to delete it. These people should be in jail. I'm so incredibly worried my children's information has been severely compromised. Please please please don't fill this in. After they charge you there is no way to get all the info back, you are charged and it goes nowhere. We have called the credit card company and alerted them this is passport fraud and possibly identity theft...the credit card company cancelled the transaction...but the damage is done. I realize even if they say they have deleted the info (which they haven't because I can't get ahold of them) it is still out there because data is never really gone in cases like this...please learn from others mistakes here.

You are wright, it is another compagny www.passportexpress..org my apologies. I think all Canadiens are talking about the same compagny.

Not a government site There is little indication up front that they are not an official government site or that they are just a processing service.They appeared very similar to the Canadian passport site layout so it was not immediately clear what was going on. They took billing information up front and charged immediately before I could discover I was mislead. I have been unable to get through via phone for hours now to cancel the transaction.

Like others i also had to pay 75 dollars to cancel once i realized that it is not the gov site. Now i am concerning about my personal information. they are charging 75 dollars of cancellation fee to remove personal data safely. Is it trustable? Are they really safely remove personal data?