Express PassportReviews of expresspassport.com

I've emailed/call and there was no answer. Haven't heard from Sandy nor John. It's been 3 days since I paid $319 for my passport to be expedited. Today is the 7th, I need it by the 9th so I could leave for India by the 15th! I can't get my passport without a visa! I should've read all of the reviews about Express Passport before I decided to give away my money. I'll be filing a complaint to the federal trade commission.

I signed up for a new passport application I filled up all the needed information and yet when I realized I needed to contact them for a email replacement they never replied my phone calls nor they even contacted me after I left 7 voicemails .

This company is a joke. I sent in all my paperwork on early may. Mid may and I hear nothing, so I have to call. The person who answers the phone is very rude and impatient and says I need to send $170 to cover a fee I missed. I mail the check at my own expense FedEx over night. They received the check the next day. This was May 17th. From there I have heard NOTHING from this company on the status of my passport. I called the department of Justice and they said they have nothing on me. I called fedex and they verified that my check was picked up. MY FLIGHT LEAVES JUNE 12TH I was in touch with Sandy and she seemed very helpful until I told her that I had called the department of justice and fedex. After that no response to emails or calls. I also emailed and called the "manager" John Krebs and no answer. I have called numerous times and not even the rude guy is picking up now. They have my old passport, and without my original birth certificate I have no hope of even trying to get my passport done again. I am calling my congressman as advised in another poor review they have gotten. DO NOT USE THIS COMPANY!

THEY ROBBED ME AND REFUSE TO CONTACT ME. HUGE MISTAKE, DON'T USE THIS COMPANY, THEY ARE A SCAM! HOW DO PEOPLE LIKE THIS SLEEP AT NIGHT?!?

Started process and they received all my documents May 10, 2017. Have been calling, emailing and faxing. Passport office has no record of my info being submitted for renewal. Travel on 6/8/17 (today is the 6th). Will have to forfeit thousands of dollars as I do not have a passport with which to travel. NO RESPONSE from express passport since Monday when I was told "we emailed Seattle to get a status'. I sent my stuff to Miami.... Out over $400 to them in addition to my airfare- hotel etc.

Horrible experience and bad costumer service...... I am traveling on June 15th and I started my process on May 11th. Since I'm down to last minute passport. I went with this service for a faster no hassle stress free process. Every time i called them they will say the same thing "They are contacting their agency in Miami regarding the file". The costumer service is rude, loud and not sympathetic at all of my situation. I called the passport agency and they have no records of my passport application and the money order I sent for the fee, has not even been cashed. I have 9 days left to my trip and Still no passport. I WILL NOT RECOMMEND THIS SERVICE TO ANY ONE!!!!!

It has been a horrible experience. Most of the time they don't answer the phone. If I do get someone their response is "I will look into it and I will get back to you". They never did. I did finally reach someone on Friday and she said "It is all finished and I will have it delivered on Saturday morning before 11am" but it never came. I called the passport office and they have no record of my application being submitted. They have agreed to work with me to get my passport renewed before I leave. They also advised me to file a complaint with the Federal Trade Commission which I did.

I hired Express Passport to expedite the renewal of my passport. I live in Miami and the passport office had a flood and closed before I could go there and renew. I used the 8-10 business day service, as I would need my passport in about 17 calendar days, and on the 8th business day after numerous calls I spoke with a gentleman whose was very rude and he said to me that I need to trust them. Well, that was the red flag! When I heard that I came to the conclusion that this company in totally incapable of handing my expedited needs. They told me my passport would arrive the day before my trip. (TOO CLOSE FOR COMFORT and this would have been the 11th business day) After contacting the Department of State on the 9th business day, they could not confirm that my passport would be ready in time for my trip. I once again sent 3-6 e-mails and made dozens of calls to Passport Express before I was able to speak with the same gentlemen who once again told me to trust him that my passport would arrive in time for my trip. (They truly have no idea, they just send the passport out to yet another middle man, who also doesn't have the ability to expedite this service) NOW it was time for me to deal with this on my own to make sure I received my passport on time for my trip... I called my congressman's office and told them my situation and in less than 3 hours received confirmation that they had used the influence to expedite my passport. My passport arrived the next day.... This company does NOTHING that you can't do yourself. If you are in a hurry, DON'T EVEN THINK OF USING Passport Express. They have no customer service and are only middlemen sitting at a computer hoping like the rest of us that the passport will arrive to you on time. YOU HAVE BEEN WARNED! STAY AWAY FROM THIS COMPANY!