Express PassportReviews of expresspassport.com

absolutely horrible, once they get your money, the communication goes south, they do not return emails or phone messages AT ALL! If you are lucky enough to get someone to answer, the standard answer I have been getting for over a week is "it is scheduled for fed ex delivery tomorrow, you will get an email with the tracking number later today." This has been the same answer everyday for a week now. I wish I knew of something else I could do, I feel so regretful that I attempted to use this company, I may be screwed.

05/10/17-I am pretty upset with myself for not reading all these reviews before moving forward with renewing my passport. I started my services on 2/24/17 because my passport expires in May and I wanted to leave some room for error just in case. Well my passport has now expired and I can't reach the office manager who told me he was "on it" when i called to complain at the beginning of the month of May. Nobody at this office has done anything for me after they said they would take care of something. Sandy was suppose to create a temporary travel itinerary - never happened. Samantha said she'd help me out since she saw my paperwork sitting in the back office for over a month untouched- never happened. I emailed the owner about whats going on - never heard back. I have mailed off 3 separate checks and haven't heard a word. I will update this review if they refund my money for me since no services were provided. LOOK AT THE RATINGS - DON'T WAIST YOUR TIME OR MONEY ** edit ** 05/11/17 after calling the courier company and leaving this review I finally got my passport taken care of. I noticed in the reviews that they will call you if you leave a bad review - and what do you know! I finally got in touch so I bumped up to a 2 star since I received an email with my tracking number for my new passport.

I spent $100 (each for my husband and I) on application fees to find out THIS IS A SCAM!! There are NO application fees for a passport when you go to someone honest or a government agency. I've been calling for weeks only to get a generic speaking answering machine. Doesn't tell you the name of the company your calling or the name of anyone when leaving a message. It's ALL automated. I am a very cautious person and everything seemed to check out. I can't believe I fell for this!! MY RESPONSE TO PASSPORT EXPRESS.... I truly wish I could post a picture of THE APPLICATION YOU SENT! If I can, and I just couldn't figure out, someone please tell me how! Not only did I recieved the application from you, it states (and I quote!!) "New passport applicants are required to appear in person at their local acceptance agent." Also states (under the title of Government Fee of $110) "Regular processing time is 4 to 6 weeks." So if you are unable to expedite a NEW passport WHY?! do you even charge someone the fee when YOU HAVE A SECTION DEDICATED TO NEW PASSPORT CUSTOMERS?

Spent over $400 to expedite my passport and didn't receive. Still have no response and lost over $2000 in travel fees and the $466 I spent to expedite!! Not to mention lost 8 hours of work on the phone with them and state dept! Now I have NO passport at all! Terrible!!!

Delivered in 5 days , very happy .thank you express

I paid for expedited service and it has been over 2 months. I still have not received my passport. I call and get excuses and a promise it will be there in the next couple days everytime. I just got off the phone with them again and it was the same thing. If I do not receive my passport by Monday, I will take legal action.

Received confirmation of receipt of my passport for expedited renewal Jan 24, 2017. Now March 22 and still waiting. John Krebs will not return my phone calls or emails. Have reported passport as missing or stolen. Working with my congressional rep to replace my passport.

I had to last minute get my passport renewed that was referred to Express Passport and was above and beyond very pleased! They were easy to talk to and worked well as a team. I called a couple times, due to I'm a bit OCD, and they were very kind to answer all my questions and went above and beyond to over communicate. Excellent group and will use them again, if and when needed!