Express PassportReviews of expresspassport.com

This company is a complete SCAM! I needed my passport for a business trip to Europe. I selected the 8-10 day expedite. I sent in all of the required documentation and received another request for an additional release. I asked where to send it to. John Kreb said to send it to the address on the form. It was a VA address to a third party courier company. I followed up 8 days after sending it and he seemed confused as to why I sent it there. After numerous calls, he said that he confirmed that the courier had the additional release. He sat on it for 10 days and did nothing. I knew that I would not get it in time for my trip because he had not even sent my documents to the courier. I told him to immediate send me back my passport. I went to the passport agency in San Diego and received my passport the next day without any issues. John has no conscience. He is completely incompetent or simply does not care about stressing people out and costing them thousands on lost trip costs. They have an "F" BBB rating. John said that it is because they do not pay them. If you are reading this and already sent them your application and passport, you probably having a si king feeling in your stomach now. Call them and have them send it back to you immediately. They will not help you. The good reviews must all be fake. They simply do not care.

Update 8/7/17 - My trip was a success. At the last minute Express Passport came through - I got my passport and had a beautiful trip to Italy. The stress, time and extra money charged to make everything happen was exhausting. I am thankful that their courier was so helpful and communicated with me. Thanks Lloyd! You Rock! Awful awful...where is my property! I leave Monday for my trip and I have received nothing from them. Paid all my fees sent all my documents and nothing. Have called several times have emailed, messaged them and now this. My beautiful trip to Italy is ruined. Please don't ever use these people. EVER!!!!!

Horrible service, missed a $4000 vacation because it took them 11 business days to process my 5-8 day rush. Their response... "it is what it is."

This is a HORRIBLE SERVICE company!!! DO NOT USE !! They will waste your time and if you are lucky you'll get your original documents back. After the promised date of arrival. Save your money and just go through the Miami passport agency

Express Passport did exactly what was promised and got me my renewed passport in a timely fashion. I'd recommend their services to everyone

I realized at the last minute that mine and my husband's Passports would expire while we were in the Bahamas. John came through in a pinch and saved our vacation! He even dropped the passports off at my business, because I'd been running around so much. This is a terrific service!

They took great care and made sure I got my passport expedited!

Scam. Paid for the 10-12 day passport service. Fedex all the paperwork on 6/1/2017, and today is the 6/22/2017. That's 15 business days. I paid for this service because I needed the passport by this coming weekend, but it seems I'm screwed. My last e-mail was not responded to, thanks Sandy. Last thing I heard from Sandy was on 6/14/2017, saying I should get it that week or "early" next week. Just another scam company praying on people who need their stuff in a hurry and who unfortunately find their ad on google. I wish I found this review site sooner. By the looks of past reviews, I'll be waiting months. I'm going to get my money back via the credit card company and call the State Department.