Express PassportReviews of expresspassport.com

I discovered that my passport expired, and didn’t know about it until I booked my trip to Sweden. I had about a week to get my passport, and expedited my passport from them. I received my passport in 3 days and was able to go on my vacation.

Bad, bad and bad! Do not use this company...they are crooks. They falsify the fees by not revealing total cost...My financial institite will fight them. BEWARE OF THESE CREEPS!

I wish I could give zero stars. DO NOT TRUST THIS COMPANY AND DO NOT GIVE THEM YOUR MONEY. Working with the manager and his fraudulent company, was potentially the most awful experience of my life. We paid for 1-3 day urgent and not only did we not receive the passport in time, but he was of no help and completely, blatantly rude, disrespectful and to be quite frank horrifyingly abrasive when we inquired as to the status of our 500 dollar purchase. During the process, I did all the work, communicating with the state department and fedex back and forth, all while informing the person who was supposed to be doing HIS JOB as to the status of my passport. He deserves to pay me back my money, and more. When we called their office, their secretary blatantly ignored our calls, sent us to hold and consistently hung up on us, for two hours straight. I can only assume this was at said manager's request because she was terribly embarrassed and quite obviously ashamed when we then showed up at the office and all of their representatives were in fact...not busy. Doing nothing. He then ignored all of our e-mails, I have all the proof, and then had the nerve to ask us for more money to ship my passport. Do not trust this indecent incompetent place.

Realized my passports were expired when I booked our vacation to Vancouver. I ordered my passports from Expresspassports with expedite shipping and received them on time. I owe you guys one.

Express Passport delivered. Got my passport as it was supposed to

I am still waiting for a return call or return email. It makes me very nervous that a company does not answer their phone. I am married to an attorney, and my father is an attorney. They are also very concerned and stated that they will look into this for me. I have told them that when I first mailed it, I got a call back immediately because one of the items I needed to send wasn't filled out accurately. At the top of the renewal form, it states "Please Print Legibly Using Black Ink Only." Despite their instructions re typing it, because that was the instruction from the state department, The phone call I got back was from John Krebs and he seemed very irritated with me, and said I was wrong, that the renewal form's instructions for black ink are only for the signature. I would recommend their instructions say "despite the instructions on the form that states to use black ink legibly, please fill out the form typewritten on line." That woud've helped me. Also, John was irritated even more that I didn't include my divorce decree. But, I told him I had. He looked again, and acknowledged he had it. So, this didn't start off very good. yesterday the $170 came out of my bank, and my deadline is very soon. But, no one will call me back or email me back with a status. I want so badly to trust that this company will be professional. And the reviews are mixed, so I'm not sure which to trust. I will do anything I can to help expedite simply getting a response. If any representative of this company is reading this review, will you please return my call? I would really appreciate if we can work together on this. Thank you so much. (My initials are K.K. and area code 541, which is all you should need, along with the information that I called 2x today, and emails x1 today.)

I had a positive experience purchasing my passport from Express Passport. I got my passport when they said I was going to get it. I had a great vacation!

I used express passport at the start of the year to quickly renew an expired passport. I paid for 10 day service and after submitting my materials, didn't even get a response for two weeks. I contacted the company repeatedly by phone and email and had to constantly pester them into taking action. There was an issue at the state department (at least that's what I was told - later experience makes me not trust that) that delayed the processing 7-10 days, but all told my 10 day expedition took just under 2 months. For my Visa, I went through another company for which I paid for 10 day expedited service and received my Visa in 6 days. They contacted me daily as they knew (as did Express Passport) I was short on time. But absolute worst part - and the reason I am giving my first ever 1 star review - came after. Once I was on my trip, I received a cryptic email from my processing specialist requesting my credit card security code (unsecure, via email) so they could charge me a $170 fee I had already paid, or I'd risk my passport BEING REVOKED. While traveling out of the country. I immediately responded that I had the receipt from that fee and there must be a mistake, to which I never received a reply despite the email demanding a response within 72 hours or they would strand me outside the country. I followed up 3 times with no response. I can only think they were trying to scare me into paying more for what was already a horrible service. Avoid. This. Company.